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Carisbeldj
Wallingford, Connecticut

DO NOT STAY HERE!!!

Review of Hotel Galaxy
1.0 of 5 bubblesReviewed Aug 3, 2017
I booked this hotel room because it looked nice for the price advertised. When I got to the hotel after a long day of traveling it looked NOTHING like the pictures posted on Expedia. This is extremely misleading as I would not have stayed there if I knew the conditions. It reeked of cigarette smoke among other indescribable smells. There were cigarette burn holes in the sheets and the walls were dirty. The bathroom looked like it hadn't been cleaned in YEARS. The toilet bowl and bathtub were stained. I think I would compare this room to a crack house. SAVE YOUR MONEY and stay anywhere else!!!!
Date of stay: July 2017
Room Tip: There are no good rooms!!
Trip type: Traveled on business
1.0 of 5 bubblesValue
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this review
Responded Aug 10, 2017
This really doesn't sound like us, Carisbelj. We're sorry we didn't meet your expectations this time. We'd never intend to mislead our guests, and we always try to represent ourselves accurately online. We wish you would've let us know about the condition of your room at the time because we'd have remedied the situation right away. We hope you'll give us another chance.

Take care,
Your Team at Hotel Galaxy
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 8, 2017

I arrived at the Las Vegas airport late at night at the end of a long day of traveling. All I wanted was a room where I could sleep and shower, so without giving much though to it, I booked at Hotel Galaxy. The location seemed convenient, and the price was compelling.

After check-in, I proceeded to my room and discovered that there were no towels to be found. I returned to the front desk and procured two towels before finally being able to take a shower. Unfortunately, (and this is the first time I've experienced such an issue) the water pressure from the showerhead was much too high, and it felt like I was being blasted by a firehose. The drain was ineffective and the tub soon filled with water.

The towels were thin and scratchy. After my shower, I began noticing small insects here and there throughout the room. There were burn holes in the blanket, the floor, and extraordinarily, the walls. The room itself was rather unattractive, with a broken lampshade, deteriorating chair, and a large electrical box with unsightly cables and wires running to and fro.

There were also no comforts like a coffee maker, or even cups; I had to drink water from the bathtub tap since the sink faucet only produced scalding hot water. Then there were smaller inconveniences, such as the dirty state of the room. A blackened toenail lay on the floor of the bathroom next to the tub. I tried not to look at it.

Overall, my stay at Hotel Galaxy was unpleasant and, at times, humiliating. I would suggest not staying anywhere on Dean Martin Drive. If you want to enjoy your time in Vegas, I recommend spending a little more to get a nicer room in a better location. Hotel Galaxy did not offer anything enjoyable and I can't recommend it.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Vaughn F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2017 via mobile

Located off the strip but with parallel to the strip itself, the Hotel Galaxy offers an excellent view. This is Great for pictures and especially watching fireworks like on the 4th of July or New years eve!

Date of stay: June 2017
Trip type: Traveled with friends
Thank vegaslex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 16, 2017

Refrigerator in room that worked; microwave in room that worked; no xtra charge. yes the place is tired, close to freeway with the traffic noise, but for the price it was great, I needed the refrigerator for my medication. I wanted microwave foods for some of my meals. I am a older, single white male traveling by myself. Also local phone calls no charge. Internet but had to call vendor for the most current password, but the internet connect was fast enough to have to laptops connected at the same time with no buffering.

Room tip: better to have a room not facing freeway
Date of stay: June 2017
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank patrick a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded June 22, 2017

Happy to know you had a comfortable stay while you were here, Patrick! Thanks for the kind words, and we hope you think of us the next time you're looking for a place to stay in the area.

All the best,
Your Team at Hotel Galaxy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2017

Please please please do yourself a favour and do not stay in this alleged hotel. We stayed on 25th of March Room 114 for a few hours en route to the Luxor. Filthy dangerous and depressing are the only words I can use to describe this fleapit. The staff are great and that's the only positive. If I had seen the chalk outline of a body outside the room I would not have been a bit surprised. It's in a terrible part of town with down and outs and winos hanging around nearby. Close to a very busy motorway with traffic noise all night so no sleep. The door lock looks like it was bought in 1938 and doesn't lock properly. I was convinced we'd come back from the casino to find everything gone. have stayed in some dumps in my time but this place wins first prize hands down. (Pics Attached). It's on Dean Martin Boulevard but poor old Deano is turning in his grave. Check out the pool in the car park for a good laugh. Way better hotels in Vegas for less money.

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Flynnic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded April 20, 2017

Our number one priority is and always has been making sure each guest is treated to the stellar service and comfortable stay they deserve, and it sounds like you didn't receive that when you stayed with us. We sincerely hope you give us another chance in the future because we know we can provide you with the five-star experience you deserve.

Best wishes,
Your Team at Hotel Galaxy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2017

I booked this hotel for just several hours stay to catch the flight at 4am. When we checked in, we were given a room key and a remote control for the TV (?). The room is in bad condition. The AC and the refrigerator were loud, the microwave missing turning plate. The bathroom was not so clean. At 2:39am, we were waked up by a woman's scream: Don't touch me! Then the sound of the car door close and driving away. We called 911 to report it and leave right away. It might not be the hotel's fault but the area is not safe.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BJM89114
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded March 30, 2017

The safety and comfort of our guests is one of our number one priorities, and we want to assure you we'll be looking into what might have happened. It's surprising because we have security on guard 24 hours a day, 7 days a week in order to ensure our guests' safety. We hope you had a wonderful flight, and we wish you all the best.

Sincerely,
Your Team at Hotel Galaxy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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