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I don't recommend this hotel unless you just want a cheap place to sleep but the beds are uncomfortable. Our sink leaked and we had to turn our used towels in to get clean ones. No restaurant, and breakfast is at least a 5 block walk away. The walk to the strip is long and difficult to reach. That's really the city's fault, not the hotel's.
Date of stay: January 2017
Trip type: Traveled as a couple
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Basti S, Owner at Hotel Galaxy, responded to this review
Responded Feb 23, 2017
We're sorry we weren't able to provide you with the comfortable stay you deserve, Becky. Still, we appreciate the input and will take a look into what might have happened. Thank you for taking a moment to leave it, and we sincerely hope you give us another chance the next time you're visiting Vegas.
All the best, Your Team at Hotel Galaxy
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was very cheap but clean. The staff was very nice. The room doesn't have a lot of frills but it was good location. I would stay here again. It did have quite a few channels on the tv so there was always something to watch.
Date of stay: February 2017
Trip type: Traveled as a couple
Location
Sleep Quality
Service
Ask Melissa B about Hotel Galaxy
Thank Melissa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded February 19, 2017
Hey, Melissa! Thanks for taking a quick moment to leave the kind words -- we're glad your stay was enjoyable! Hope to have you back in the next time you're visiting the city.
All the best, Your Team at Hotel Galaxy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
They tried to charge me again, despite booking and paying through Travelocity. Door wouldn't stay closed, had to use the deadbolt to make it stay shut. There was a puddle of water on the floor from something. There was construction going on and I picked up a nail in my tire. The shower never got hot. Don't waste your money on this place, book somewhere more reputable. I'll never stay here again.
Date of stay: January 2017
Trip type: Traveled solo
Ask Fred B about Hotel Galaxy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded February 6, 2017
Right off the bat, Fred, we want to apologize that you didn't have the comfortable stay you deserve. It's surprising because our aim is and always has been to make sure our guests have a wonderful time. We appreciate the feedback, and we wish you all the best.
Sincerely, Your Team at Hotel Galaxy
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
I have to stay somewhere very cheap so I chose this one even after reading some reviews. Well, to start with, the staff here are very nice. Prepare your own ear-plugs because it is right by a very busy road, so it is very noisy even past midnight. The rooms are ok, you get what you pay for. I think the room that I was assigned is a smoker room, so it smells.
Room tip: You may want to ask for a non-smoker room, if possible.
Date of stay: January 2017
Trip type: Traveled solo
Rooms
Cleanliness
Service
Ask yangease about Hotel Galaxy
Thank yangease
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded February 4, 2017
While we're certainly glad the staff were able to make your visit memorable, we wish the room had been able to do the same. It's surprising because we work hard to make sure each room is prepared and comfortable for every single guest. Still, we appreciate the input and hope to welcome you back in again soon.
Sincerely, Your Team at Hotel Galaxy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
I got reservation at Hotel Galaxy in Las Vegas So, i got confirmed room for 4 People. When we arrived to check-in we were two of us. Lady checked us in and gave us a key. So i told her that another third person gonna arrive later , just gonna say confirmation number and room number and please check him in. She told thats not a problem. So when the third person arrived she told him that theres already 2 people in the room and theres no more space for him at the room (we had a room for 4PAX confirmed). So she made him pay another room at the same hotel! The person just arrived from Europe with more then 20Hrs flight and didn't have local number and wanted to rest. So he just paid another room. But the worse happened later. We all went clubbing to Hakassan night club in Vegas for Tiesto Birthday party with 150$ entrance tickets. One of us which been in the beginning with me at the moment of check-in returned to the hotel. And they didn't let him in! They said that all has to be checked-in and actually he was. And he took his ID, somehow he was not in the computer. And that was 3:30 morning!!!!! He called me back and texted me and in the club there was no coverage so i had to go out to talk. I called to the Hotel and told that the guy with me in the room and he hold the reciept with all booking details on the hand! She said to me how i can make sure that you are holder of the reservation???! So i had to contact booking to change name in reservation to let him in. But it took a long time to manage it, so the guy was feeling bad went to another hostel. Nad then i couldn't return to the club because they not allowed re-entry so i missed tiesto which is 150$ tickets. So in fact we had to pay 3 rooms instead of one, service was awful, staff is unproffetional and in the morning manager didn,t even tried to resolve the problem.
Room tip: Don't go to this Hotel
Date of stay: January 2017
Trip type: Traveled with friends
Location
Sleep Quality
Service
Ask Levoncello about Hotel Galaxy
3 Thank Levoncello
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded January 26, 2017
We take the safety of our guests seriously, Levoncello -- that's why we want to make sure we verify who is in what room, and if their names are not linked to the room, and we cannot confirm who they are, then we cannot give them access to a room. That said, we're sorry if this policy was an inconvenience, and we wish you all the best.
Sincerely, Your Team at Hotel Galaxy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The pictures at the initial booking were deceiving, the place looked like a old roach motel. I couldn't deal with the smell nor cold draft coming through the front door. I probably won't come back. Overall rating is poor.
Date of stay: January 2017
Trip type: Traveled on business
Ask Charles S about Hotel Galaxy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basti S, Owner at Hotel Galaxy, responded to this reviewResponded January 22, 2017
We're sorry your experience here wasn't amazing, Charles, because our number one priority is and always has been making sure every single guest is treated to the genial service and comfortable stay they deserve. It's surprising because we work to prepare each room to make sure it's clean and comfortable for every guest before they arrive, so you can rest assured we'll be looking into what might have happened.
Kind regards, Your Team at Hotel Galaxy
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
