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“Rude Staff”

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Hilton Garden Inn Las Vegas Strip South
Ranked #22 of 264 Hotels in Las Vegas
Certificate of Excellence
Billings, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Rude Staff”
2 of 5 bubbles Reviewed October 8, 2013

I felt like I was a bother to the staff during my stay here. The shuttle driver was rude. The front desk staff never faxed a request to my company so i had to charge to my personal card, even though I gave them the info and they said that they would. I requested a fork from room service and it never came. I ordered eggs benedict and received eggs florentine. I would not stay here again if given the choice thats for sure.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Bobbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 16, 2013
I appreciate your review of your recent stay at our hotel. I am very sorry you had a disappointing experience and I have addressed these issues to our staff. Exceptional customer service is the foundation of our hotel operations and your feedback will help us improve. Thank you once again for your comments!
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934 reviews from our community

Traveler rating
    525
    294
    69
    36
    10
See reviews for
244
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315
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
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English first
Oceanside, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 7, 2013

The room Floors, bed skirts, bathroom was dirty. The floors caused my socks to blacken when I walked on them. The bathroom had not been wiped down, and the bed skirt had white fluid spots on it. I found hair in breakfast and there was no offer to replace it. I was supposed to receive complementary breakfast and was not provided this until the 3rd day with an argument to get it. Information was not provided by the staff of the satisfaction guarantee at any time during my stay or with any of the reports made to the staff. The only item addressed was the bed skirts were replaced.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Stacy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 8, 2013
Dear Stacy P,
Thank you for your comments regarding your recent experience with us. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. Thank you again for your feedback- it is appreciated. We hope you will give us a second chance if you visit our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed October 7, 2013

It is a good place to stay. Food is good, and the personnel is very helpful. The transportation provided to the airport is very good. This hotel is away from busy and noisy streets. If you want to stay within budget, this hotel is an excellent place to stay several days and have fun.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 16, 2013
We are glad that you enjoyed your stay with us and found the service as well as the food to your satisfaction. Thank you for choosing us and hope we will be your choice hotel next time again when you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
5 of 5 bubbles Reviewed October 5, 2013

Great location off the strip. Several eating places within walking distance and ladies a huge outlet right next door! Love the free shuttle service to and from the strip and the airport. If u don't want the crowds on the strip this is your spot!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rexmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 16, 2013
Dear RexMom,
Thank you for your kind comments. I am glad to know that the convenient but quiet location of our hotel turned out to be just what you were looking for. Thank you for your business and we hope you will visit us soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mohave, Arizona
Level Contributor
171 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed September 29, 2013

For being on the strip, this hotel does a very nice job with prices that are reasonable for Las Vegas. The rooms are nice and it is a quiet location. They do charge for their morning breakfast though which is usally free with hilton hotels. We did not try it so we don't know if it is worth the 12 dollars they charge. Overall it was a good place to stay.

Room Tip: Towards the back is probably best
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetotravel969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 16, 2013
Thank you for your review and letting us know that you enjoyed your stay ot our HGI. I am glad to hear that you were happy with the value and hope you will continue to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WA
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

Stayed one night before flying out of Las Vegas. Employees friendly. Has a newish feel, clean and comfortable. Airport shuttle service was great. Used the pool and business center. Being close to the airport with little traffic in the area is advantageous. Fine breakfast.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carmel57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 16, 2013
I am incredibly pleased to hear how much you enjoyed our service and amenities. We will keep up the good work and look forward to your next stay with us. Thank you for the kind words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granbury, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 26, 2013

a really great location just at botttom of strip. close to everything but peaceful wouldn't know the noisy vegas nightlife was so close. free comp bus service to and from airport, and to strip and town square. a really lovely pool area, staff friendly and welcoming, restaurant and bar excellent would stay here again

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank soozxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, General Manager at Hilton Garden Inn Las Vegas Strip South, responded to this review, October 16, 2013
I am pleased to hear that the location and the amenities of our hotel as well as the welcoming staff lived up to your expectations. Thank you for sharing this experience with other travellers and we look forward to seeing you again during your next trip to Las Vegas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Vegas Strip South

Property: Hilton Garden Inn Las Vegas Strip South
Address: 7830 South Las Vegas Boulevard, Las Vegas, NV 89123-1012
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Las Vegas
#29 Romantic Hotel in Las Vegas
#35 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Las Vegas Strip South 3*
Number of rooms: 155
Official Description (provided by the hotel):
Your stay at the Hilton Garden Inn Las Vegas Strip South will have you close to the action of The Strip. Arriving at McCarran International Airport (LAS) our complimentary shuttle can wisk you away to our hotel, which is literally minutes from The Strip. And, when you're ready to explore, you'll have the convenience of enjoying our complimentary shuttle service to Mandalay Bay and Town Square. With room service and the Great American Grill restaurant, dining is a delicious experience. Plus, you can always grab a snack or quick bite to eat from our 24-hour Pavilion Pantry(R). Be sure to also explore the mecca of dining options just outside our hotel's doors. If it's business that brings you to town, we offer our guests an outdoor pool and whirlpool, complete with swaying palms and a newly renovated fitness center.The Las Vegas Convention Center is also in close proximity to our hotel. But, if you need to host a meeting, we also offer both an indoor venue with over 3,000 square feet of meeting space, as well as our one-of-a-kind Hawaiian Gardens outdoor venue which features romantic settings such as: a sandy beach, manicured lawns, waterfalls and palm frond-covered gazebo. No matter what brings you to Vegas, count on the Hilton Garden Inn Las Vegas Strip South to provide you with a great location, spacious and stylish guestrooms and comfort. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Las Vegas - Strip South Hotel Las Vegas
Hilton Las Vegas
Las Vegas Hilton Garden Inn

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