My husband and I stayed in the Palace Tower Suites June 19-22. We booked and received a Salone Suite. It was gorgeous. We arrived at noon to check in and were counting on just having to check our luggage and wait for our suite, but they said they had a room available right away. We booked a non smoking room as my husband has terrible allergies. Anyway, as soon as we entered the room it was obvious that it was a smoking room so we called down and asked them to change the room. They said that no non smoking rooms were cleaned yet but that they would expedite the cleaning and notify us by cell phone when the room was ready. So we went to lunch, and we hadn't even gotten to our table before they called us and told us the room was ready. They automatically changed our key cards so we didn't even have to go back to the front desk. We found a *wonderful* bellman who helped us and explained all the ammenities of the room. Bob 63 you were great! The room was fabulous but the view wasn't so hot. We booked a strip view room instead of the golf course view. Well, there isn't much to see. To your left there is a big pit full or dirt where the Venetian is adding on to their shops. Even after it's built you will generally see what the rest of the view is which is tops of concrete buildings, oh and the old downtrodden Frontier Hotel. Even at night, the main lights that you see are from the cars on the freeway and main streets. The hotel is situated so that you don't really see the lights of the strip at all. Next time we will book a golf course view room. At night it will be dark, but at least during the day it will be pretty. The housekeeping service was fabulous and always left extra towels and washcloths. The turndown service was great with them always laying out the robes and slippers by the bed.
Now, lets' talk about the bed! It was the best bed we have ever slept in. In fact, my husband and I inquired about buying the bed. It is really very reasonable and will probably buy it from them in the near future (A new mattress of course, not the exact bed we slept in.) The pillows were also perfect and we did buy a couple of those before we came home. Believe me the sleep you get in their beds will be better than in any other hotel, and perhaps even your own bed!
We had an in room massage one day which was wonderful and very relaxing. I also had my hair blown out and makeup applied one evening for an event that my husband and I attended. Stephanie the makeup artist was great and I looked very glamorous.
The casino is lovely and not too large which I liked. The flowers in the lobby were beautiful. The shops are very shi-shi. I did buy a beautiful python clutch from their "Bags, Belts, and Baubles" shop. I think that's the name of the shop. It's right near the entrance to the hotel. Since it was our ten year anniversary we bought my husband a new wedding ring. He bought a beautiful brushed white gold band with diamonds from Cartier. He loves his new ring and the staff at both shops were exceptional, kind, not at all pushy, and very helpful.
The one major complaint we had through our stay was that a lot of the staff gave wrong directions and instructions. Luckily Bob 63 (our wonderful bellman who seemed to always have the right answer) steered us in the right direction. The one thing we didn't ask him about was the thing we suffered with our whole stay which was valet parking. Because we stayed at the Tower Suites we were to check in at the South Tower entrance. Well, their valet entrance took us right past the bellman to the shop entrance and valet. So we had to walk from there into the hotel. Then we were instructed by the doormen at the entrance to the south tower suites that to pick up your car from valet you had to walk all the way across the courtyard to pick up your car. This was not convenient and there was no walkway to do so. You ended up dodging other cars to get there. My husband and I thought this just couldn't be right so asked several other people and they all said the same thing. Ick! It also always took a very long time to get your car as most of the people picking up there cars weren't staying at the hotel but came to see the hotel and the shops. We also tried calling down ahead of time to have our car sent up so that we could avoid waiting for 20 minutes and being late for dinner dates. We were told we couldn't do so. Well, as we were checking out and "Bob 63" was getting our bags loaded, he called down to get our car for us. My husband asked him if this was only possible at check out and he said no! He said we could have done it the whole time. Then he said that there was a valet right outside the entrance to the south tower suites always ready to take and retrieve our car completely separate from the shop valet! It was so frustrating that we found this out as we were checking out! We just didn't think about asking our good old trusty friend Bob 63 about the Valet, especially as more than 3 people had told us the same thing. The problem was that there is nothing marked for valet for the entrance to the South Tower Suites. It is only marked Valet for the shops. Next time we will know better but that was the most frustrating part of the visit.
The casino was lovely and is constantly patrolled by German Shepherd dogs and their handlers. This made me feel so safe and wonderful. I train German Shepherds in Schutzhund search and rescue, so I know what a wonderful help they are. Nothing is going to get past those dogs. The handlers kept quiet about exactly what their purpose was, but I think they were probably bomb and narcotics sniffing dogs. They probably are also used to diffuse and ugly situation should one arise. Dogs are much more of a deterrent than a gun toting police officer. I think every casino should have dogs.
We ate lunch one day at the Country Club cafe. It was decent but nothing to write home about. We also had really great and huge sandwiches (Corned Beef and Pastrami and Rye) another day at Zoozacrackers. While they were expensive (around $13.95), they were so large that we could each only eat half and saved the other half for the enxt day. So when you break it down to $13.95 for two lunches, that's actually a pretty decent price. We will definitely eat here again for a quick bite. We didn't eat at any of the other restaurants for dinner as we had made reserveations elsewhere.
Overall, I would say the experience was good. Next time I'm sure it will be better. And this will definitely be the hotel we stay in when it's just my husband and myself in Vegas.
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