This hotel is breathtaking. The extensive mosaics in main area floors, to the thousands of flowers everywhere, to the Murano glass. It is gorgeous and makes for incredible pictures. The pool area is huge and lush, also my favourite in Vegas by far. Our room was stunning and spacious. We were on the 55 th floor resort elevator with a spectacular view. The decorating is tasteful with creams and whites. This is my favourite so far in Vegas with the nicest casino. The prices were also very reasonable compared to other hotels, definitely worth it!
A compliant I have is there is not enough service in the casino by slots, and then once in an hour a server just whizzes by you. They don't walk by saying 'drinks?' as they should by slots, and many were not friendly enough.. This became very annoying and I had to keep tracking them down. Some casino floor supervisors were helpful, some were not. I heard the excuse 'they are on a shift change' a couple time which is ridiculous. Tip: once you find one keep ordering another as she brings you a drink as it can take a while for her to return, or she may not return at all. Service was much better at the tables.
When we had beeakfast at the terrace overlooking pool my husband had a very long hair baked right into his pancake. They took his breakfast off the bill but should have done more since we both lost our appetites. WEAR HAIR NETS PLEASE!
Also, when I went to buy sunscreen in their store, they didn't carry any other brand but their own, and they charged $31 for a small bottle. Shameful money grab.
Finally, as I was walking up to a concierge he waved me aside without saying anything and took some young girls that came from several meters behind me. It was so rude and he may have forgotten this isn't a nightclub line up. Luckily his colleague next to him quickly asked if he could help me. This alone set a bad tone for the hotel on day 1.
I filled out a survey online they sent noting these problems but I feel like I wasted my time since no one has contacted me ever.
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- Also Known As:
- Wynn Las Vegas Hotel Las Vegas
- Wynn Hotel Las Vegas