Recently spent 5 days at Wynn. First, the good: given the incredible high volume of foot traffic and visitors in the hotel, the staff does an amazing job of keeping the hotel very clean and in excellent shape. For instance, the bathrooms were generally immaculate, no trash was seen anywhere, and the hotel rooms were extremely clean and high quality. Other than the Four Seasons and Mandarin, most Vegas hotels (even the higher end ones) with this kind of high volume tend to start showing fraying on the edges (e.g., the caulk in the bathroom gets moldy, the sheet ends get frayed, the carpet wears excessively). I didn't spot any of those nits. Also, the staff is VERY well trained to be pleasant - everyone was nice, greeted me, etc. In short, I can see why Wynn gets 5-star certification -- it really does hold up to other high end hotels.
The less-good: their reservation check-in is a disaster for Friday check-ins. I didn't even arrive at high-peak time, and the wait was excessive (nearly 30 minutes). Not enough clerks and space, and, for reasons that perplex me, they have the check-in clerks also distribute maps and explain issues about the facility. This makes individual check-in VERY lengthy - they could easily have other staff or concierge people standing outside the line after check-in asking anyone if they had questions to move the process along. This is not a minor issue -- as the Four Seasons and any high end hotel knows, the very FIRST impression a guest gets of a hotel is the check-in arrival experience, and, from a customer service perspective, the last think you want is a guest to arrive at your5-star hotel and stand like cattle in a 30-minute line. For such a well-run hotel, the check-in logistics were mind-boggling bad.
The men's spa is very nice but also has some odd design features. In the hot tub room, where you want to relax quietly, they have a heavy door the slams shut loudly every time the massage therapist walks from the treatment rooms through the mens locker/shower area (to get / drop off towels/ laundry?) Its disruptive and then should, at a minimum, dampen the door. Also, the layout of the hot tub room and the chaisse lounges is an odd design -- it is a circular room at the long end of a corridor leading from the front desk. Although i understand the visual aesthetic of having this room to see at the end of walking down the hallway, the end result is that there is very little privacy as you attempt to lie relaxing on chaisse lounges because you constantly see / hear everyone entering and leaving the spa via the hallway. Why they wouldn't put a glass door or otherwise partition out the hottub area for more privacy is an odd design choice.
BUT, in all, its a truly excellent hotel and extremely well-run, aside from this nits.
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- Also Known As:
- Wynn Las Vegas Hotel Las Vegas
- Wynn Hotel Las Vegas