We booked this company for an airport shuttle. Worst move.
We arrived in Vegas at 11.15pm only to be picked up by a driver who was desperate for tips but with no service. We know tipping happens in the U.S and we would've done it on our own terms. The man dropped us off at our hotel, opened the back of his van and took ONE bag off, out of two, and pointed to the sign on his door that read "drive gratuity appreciated" and said "you got 2 bucks?" We were so shocked at his desperation and rudeness. He had only drove us to our destination, which is what he is paid to do and tips are APPRECIATED not mandatory. He didn't help with our bags or anything, didn't engage in conversation, we felt like saying: "tip? what for!"
We ended up giving him his precious 2 dollars and even wished him a good night. He said nothing.
Pathetic, lousy and horrible customer service. We are never booking this company again. We had more friendliness and helpful information off a Somalian immigrant taxi driver who spoke broken English.
Thanks for your awesome 15 min drive from the airport Showtime. Would have rather walked.
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