We were in Vegas Sept. 15-19, 2013. This shuttle service was included in our package with The Palazzo Hotel. Upon arriving at the airport, we were told where to find Show Time's desk, inside the airport. When we arrived at the desk, at 10:30 p.m., no one was there. There was a lady who had just arrived at the desk beside their's and she told us they were outside. We found them a few minutes later after going back and forth. The guy there told us to go and stand in a line and wait for the shuttle. When one arrived a few minutes later, there was only room for about 15 people so on they board. The driver never said a word to the rest of us standing there, probably another 15 or so and took off. The temperature was well over 90 degrees and there we stood. We waited between an hour to an hour and a half for another shuttle to show up from this company. No apology from the driver. By midnight, we finally arrived to The Palazzo.
When we went to depart, 6 days later, we were told by Show Time to be outside waiting and we would be picked up at 8:25 p.m.. Well, again, we waited, other shuttles came and went and finally they arrived. A half hour late, again. The driver was the same one we had days before and he said he was late because dispatch didn't give him the right time for pickup. He said the
dispatcher was the worst, always giving wrong instructions. He seemed annoyed at her and when he could on the freeway, tramped down the gas pedal and was driving erratically.
If this company is included in your package, try and get it changed or pay the extra and go with someone else as they are the absolute worst. We are not hard people to please, at all, but we have never had this type of experience in Vegas and that was our 5th time there. You'd think they would have known how many people were coming in on the last flight of the night and had enough shuttles there to serve everyone and not have to wait in that heat. Very poorly organized! Never again.
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