Stayed at this hotel in 2006 when we got married and so for our anniversary we went back. check-in was slow (330 pm and only one person on the front). Was offered Wi-Fi to compensate but the Wi-Fi was never removed from my bill although it was clearly noted in the my account. Room was decent size as was the bathroom but the shower stall and towel racks did not make sense and you either soaked your towel or soaked the flow. First night was horrible storms which killed the power in the hotel from 8pm to 8am the next morning. We were not compensated for having to walk up 11 flights of stairs or stay without light or AC for the evening. We were advised that the hotel had to wait for the insurance claim to come in first, still waiting for compensation. Next morning woke up without power. Tried to get information from front desk. They advised that the whole city was without power which I knew from looking out the window was not true. Had grabbed the room with the "Free American Breakfast" at Envy but since nobody could tell us when Envy was going to open since their was no power we walked to McDonalds about a half a mile away. Upon return the power was on. The second morning needed to do laundry. Was on east coast time so went to get change at the front at 530. They did not have any and asked me to come back at 0800. Luckily one of the folks up front was able to make change to I didn't have to kill time waiting for a muli-million dollar business to get quarters. We ate at envy for breakfast and charged it to our room as we were advised but the less than cordial front desk. At check out I observed the Wi-Fi charge on my bill, the full amount for sunday breakfast and no discount for Saturday morning breakfast even though we didn't eat there and the power was not on in time for the start of breakfast. I was told the "Free American Breakfast" was really up to $35 although my reservation did not say their was a limit. I was told that everyone knows that is the amount and there was nothing they manager could do. She could also not explain why nothing not even the $35 was not taken off for the sunday breakfast at all and the full amount was there. Eventually she took off the Wi-Fi, the sunday breakfast and a $35 credit for Saturday non-existent breakfast. I was pretty bummed about he experience to include the lack of professionalism from the staff. The valets were awesome and very personable. Nobody else in the hotel could smile or say good morning once. Very disappointed Even though we have a tie to our wedding doubt I will be returning to the hotel. On a good note very close to monorail to get out on to the strip. Rest of area is shady and would not venture from the hotel to the east.
- Official Description (provided by the hotel):
- The Renaissance Las Vegas Hotel celebrates everything that is distinctive and unique in Las Vegas. For the independent traveler who values originality, Renaissance is the only hotel brand that inspires and provokes its guests to discover something wonderfully new and different—each and every time they stay—so that no business trip ever feels routine. Located just one block east of The Strip, mere steps away from the Las Vegas Convention Center and Las Vegas Monorail; we offer direct access to all of the action and a peaceful night’s sleep to follow. As coveted location for the convention delegate, we make your trip home after a long day easier on your tired feet. Designed to champion effective meetings and events, the Renaissance Las Vegas Hotel provides highly perceptive services and precise execution to ensure the success of everyone involved. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Las Vegas
- Las Vegas Renaissance