Great Property but AMAZING Concierge (Fotis). We went to Vegas to celebrate our 1 year anniversary but prior to arriving I wanted to do something special for my wifes and I 1st anniversary. I contacted the hotel and was transferred to the concierge desk and the gentleman that helped me was Fotis Tsaganis who in my oppinion was the most professional and catering individual I have ever met. The time he took to help with my requests was very appreciated but the wow factor was when we arrived and checked in. I had requested flowers and rose petals however the presentation he did was breathtaking, he personally decortated the room and made our bath towels look like swans on our bed and he even personally wrote a poem for my wife and I. The next day I went down stairs to hopefully meet Fotis but turns out he is at the property just 1 day. I also found out that he took the time to decorate our room and personally picked up all the items for me on his day off and without any intention of receiving any type of gratuity as he knew I would not be meeting with him since he would not be at this hotel during our stay. We did speak to another concierge (Jennifer) who was helpful but was quick to tell me that the concierge services does not actually work for the hotel but are separate but dealing with Fotis you would have thought he was the owner of the Renaissance as for delivering on the brand that Renaissance is known for. For any hotel management that reads this please personally thank Fotis for me and tell him please that he is an example of great customer service.
- Official Description (provided by the hotel):
- The Renaissance Las Vegas Hotel celebrates everything that is distinctive and unique in Las Vegas. For the independent traveler who values originality, Renaissance is the only hotel brand that inspires and provokes its guests to discover something wonderfully new and different—each and every time they stay—so that no business trip ever feels routine. Located just one block east of The Strip, mere steps away from the Las Vegas Convention Center and Las Vegas Monorail; we offer direct access to all of the action and a peaceful night’s sleep to follow. As coveted location for the convention delegate, we make your trip home after a long day easier on your tired feet. Designed to champion effective meetings and events, the Renaissance Las Vegas Hotel provides highly perceptive services and precise execution to ensure the success of everyone involved. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Las Vegas
- Las Vegas Renaissance