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“Amazing customer service!”

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Wyndham Grand Desert
Ranked #27 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 28, 2012

Amazing customer service from everyone at the resort. I was celebrating my 21st birthday and concierge and doorman both had sent up bottles of wine and chocolate and wished me a warm happy birthday. Security was also very helpful for finding my friends lost debit card. I have never had a better experience at a hotel before! The resort was also extremely beautiful and the pools were super clean. We also were upgraded to an amazing deluxe suite with 3 huge rooms, a living room, kitchen and 2 bathrooms.

  • Stayed: May 2012, traveled with friends
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Thank Kelsey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,491 - 1,497 of 2,217 reviews

Reviewed September 26, 2012

Rude front desk staff , they admitted they were understaffed, uncoopertive mid-shift manager told me I was on my own , unwilling to help out for special need, never again will I stay there and do not recommend, only after I get back home do they ask for a 2nd chance

  • Stayed: September 2012, traveled on business
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12  Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

I went to the Wyndham Grand Dessert for a family vacation last week and it surpassed all my expectations. We arrived early in the morning and our rooms were ready which was great!. After a nice welcome and smooth check-in from Stephanie we were directed to the guest service to receive our "Welcome package", they gave useful information and of course, made an invitation to a breakfast presentation, we kindly said we were not interested and they undesrtood and said no more.

Rooms are very clean and spacious, full kitchen came out very handy and tub and jacuzzi in the bathrooms are a nice touch. The staff was very helpful, friendly and attentive and were able to accomodate all our needs -not that we had many- from more toiletries, towels and a wake up call. Once we requested maintenance to come to our room because tv was not working and the guy arrived promptly and also offered to check all the other tvs in the rooms.

Complimentary shuttle to Harra's was super convenient, I read it ran until 10pm but found out they extended it until midnight. Hotel is located only two blocks away from the Strip but after being walking all day long is a relief. After our week of vacation we came to the front desk and Julia performed the fastest check out ever, all my family came back very pleased. I would go back no doubt.

  • Stayed: September 2012, traveled with family
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3  Thank RicardoCruzA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

This is my favorite place to stay in Las Vegas. It is very close to the strip but you avoid all the congestion and noise. My favorite thing is you don't have to walk through a casino and shopping center to get to the pool area. They have everything a hotel has and more. There is a bar, coffee bar, several pools, gym, small restaurant, fully equipped kitchen, tennis, easy parking, washer dryer and hot tubs in the bathroom. The pool area is beautiful. The elevators are fast and secure.

Room Tip: Ask for the Tower where they have the computer room. One of the pools is for family and another is a...
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  • Stayed: April 2012, traveled with family
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3  Thank 43judy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2012 via mobile

First time at resort and find it very good. Far enough from the strip but close enough to walk to it. The free shuttle to Garage is nice as it puts you in a central location in the strip. The shuttle departs every 10-15 minutes. Staff is very nice and pleasant. Not pushy as in other locations to do the 40 minutes talk to sell timeshares, which we did not do. Perhaps it was we just went to one in May. Stayed in tower 1 and room was very comfortable, spacious, and was already renovated. Pillows tend to be in the softer side as I di not prefer. It was a 1 bd. They have up to four bedrooms, which is very nice if you have a large family and want to be comfortable and together, but there us only two if those. They have more 3 bds, though. There was still some work been done near the pool area but as we six not use it do not know any details.

Thank Luis V
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 21, 2012 via mobile

This is our second time staying at the Wyndham in a 1 bed/1 bath in tower II. Service is always excellent, rooms are clean and amenities like the free shuttle to the strip and discounted rides to Fremont street are a plus. The full kitchen is a huge plus when staying in Vegas for more than a few days, nice to have a meal in now and then. Plus the washer and dryer in room comes in handy as well. The pool area is nice with an adult only pool available. The hotel is close enough to walk to the strip, just a couple blocks from Planet Hollywood. It is a time share so either say no or enjoy a complimentary breakfast and something free just for listening to the presentation. I have never felt pressured by the employees in regard to the timeshare stuff, they are respectful and courteous.

  • Stayed: September 2012
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Thank 2010JK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2012

Wow, this place is really great we enjoyed one of our weeks through berkshire concepts here..2bdrm sleeps 8 for about half the online price. the rooms are very comfortable and there is a golf course about 2 miles away. If you like something better than a hotel room this is the place to choose, wyndham is good quality and the service was just fine, not on the strip but not far from it

Room Tip: twr3 has the best for pools
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  • Stayed: September 2012, traveled with friends
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27  Thank travelnow19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Desert

Address: 265 E. Harmon Avenue, Las Vegas, NV 89169-6431
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Las Vegas
#37 Family Hotel in Las Vegas
#44 Romantic Hotel in Las Vegas
#48 Business Hotel in Las Vegas
Price Range: $57 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Grand Desert 3.5*
Number of rooms: 787
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Wyndham Grand Desert offers spectacular one- and two-bedroom suites with fully-equipped kitchens, washers and dryers, dining rooms, large bedrooms with plenty of closet and storage space, living rooms with pull-out sofas; some suites offer a spa tub in the master bedroom. The perfect vacation home - away from home - for a weekend trip or an extended stay. ... more   less 
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Also Known As:
Wyndham Hotel Las Vegas
Grand Desert Las Vegas
Wyndham Las Vegas
Grand Desert Resort Las Vegas
Fairfield Resort Las Vegas
Las Vegas Wyndham
Fairfield Las Vegas Grand Desert

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