Larry,the pickup van driver, was right on time as promised at 4:30am. Greeted us with smiles and laughter to help get the day started in a positive mood. Delivered us and several other passengers to the lift off site which was on the southwest side of town. When we arrive there were several crew members already starting to fill the balloons. Shortly after that we boarded the balloon with Sheldon which is a wonderful pilot and very personable. This guy is very experienced with ballooning and makes you feel safe and secure as you are floating with the winds. As we floated up and down he explained his actions he was doing to catch different wind currents to direct the balloon. Took us down in the canyons to get wonderful views and up and over mountains. As we started landing the entire crew was there to greet us. After the balloon landed Sheldon set up a table out in the desert with champagne and treats to explain the history of ballooning. These guys did a wonderful job of bringing a wonderful vacation to a end. Nothing but praise to this crew. Nothing disappointing about this.