I asked if I could have an early check-in being that I was relocating from another Extended Stay Hotel to this one and had perishable items, such as food that needed instant refrigeration. I arrived at noon on the 16th of September and was told by an operator (Kiara) that I would be able to check in within the hour. Of course, I was instantly being deceived because the room didn’t become available until quarter to three. I was completely disgusted with the fact that I was being misled about the check in process and because of that misleading, my perishable items spoiled. I was confused about why the room was taking so long to be cleaned until I witnessed Housekeeping on break twice (once at 12, then again at 2pm). So I was instantly disgusted with the behavior/conduct of the staff at this location and was considering not even occupying a room. But I have been in Vegas for about two months so far and have lived at several different locations, so I was a little exhausted with the constant relocating. But I guess I should have stuck with my first intuition because the condition of the room I received was not able to compensate for the insidious waiting. I don’t know where to begin because there were several issues with the room itself. First with, a smoke alarm is missing, stovetop vent screen is missing, and bathroom vent being detached/hanging. While I was doing my own cleansing of the room, I found several fixtures that weren’t cleaned thoroughly, fridge had stains, top of fridge dusty, countertop had grease/grime, stovetop was greasy, refrigerator door had food stuck, and microwave was uncleansed with stains and crumbs, and bathroom toilet seat dirty. The couch had a stain, and underneath, the cloth had tears/rips with specks of trash. I also noticed the linen had some stains, and black specks of crumbs on the top sheet. I found a strand of hair on the bathroom linen towels, and I also noticed that the kitchen sink drain is corroded/rusted, and the bathroom sink pipe leaks as well as the overflow drainer doesn’t work which I found out when the water overflowed. I also have an issue with the front door and the fact that it sticks, so it’s a little difficult to shut completely. I have recorded footage of all of these inconsistencies that I found, but I am beyond words that all of these issues went unnoticed before the room was even rented
PUBLIC WIFI, no access code...I also didn't appreciate!
- Official Description (provided by the hotel):
- Siegel Suites Select on South Las Vegas Boulevard offers the perfect location on Las Vegas Boulevard and Warm Springs Road. We are neighboring the Premium Outlets South, putting restaurants, shopping and entertainment within walking distance. Town Square Las Vegas and the Las Vegas Strip are also minutes away and offer endless choices for food and entertainment. Our suites are pet friendly and come equipped with full kitchenettes and all the comforts of home. Each room includes premium cable TV with high-speed wireless internet. As always, NO RESORT FEES. ... more less
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- Also Known As:
- Crestwood Suites Las Vegas Boulevard Hotel Las Vegas