I was emailed a 2-night "comped" offer and thought I'd give the hotel a try. I also spent 2-nights "comped" at the Luxor during this trip.
I depend heavily on the reviews on this website and knew that I wanted to stay in the Fantasy Tower if at all possible. When I asked for a free upgrade the counter person said they couldn't because the hotel was booked full, but that I could get an upgrade for $20 extra per night. "Wait a minute, I thought she said the hotel was booked full"??
I refused to pay for the upgrade and went to check out my Deluxe Tower room. The room was very tired looking!! I would compare it to the old rooms at the Excalibur.
Now the "fun" began!! The casino was pretty much empty during my stay (Monday & Tuesday night!), and I was amazed at how slow the cocktail service was when I was playing slots. While playing blackjack I about fell on the floor from disgust/shock when the waitress served me (repeatedly!!) my rum & coke in a plastic cup!! I asked the pit boss what that was all about, he just shook his head and walked away. The waitress said that the dish-washer was broke down?!? I laughed with the rest of the table and told them that maybe I should just bring in my own brown bag of booze next time!!
One woman at the table was drinking a glass of wine, when she re-ordered they brought her the next drink in a high-ball glass!?! We all had to laugh....to stop from crying!!
I did find the casino to be very clean and not smokey at all. Also, the workers were all very friendly. And the buffet was pretty decent too.
Because they didn't offer a decent shuttle service to the Strip, I spent most of my time going across the street to the Gold Coast & Rio because their shuttle's ran pretty much all day/night.
I think that the Palms is probably more concerned with being a party spot for weekender's versus being a full service casino and hotel.
I don't think I would go back again, even if the room was comped, because I can get an "average" room on the strip where all the action is........plus have my room comped there too!
On a good note, when i got back home I was emailed a survey from the Palms. I filled it out as honestly as I wrote this review, and was surprised to get a reply from the General Mngr that apologized for the bad service that I had received.
I should also point out the The Luxor "did" give me a free upgrade while I stayed at their hotel during this trip!!
- Official Description (provided by the hotel):
- Palms Casino Resort, heralded as one of Las Vegas' most sought-after destinations, is an all-encompassing, one-stop experience. Opened in 2001, the boutique property boasts three distinct towers and a diverse mix of bars and restaurants across a 95,000-square-foot casino. Palms is in the midst of a property-wide renovation, having renovated its Ivory Tower guestrooms, the redesigned Race and Sports Book, the iconic N9NE Steakhouse and suave Ghostbar, named “Best Lounge” by Nightclub & Bar Magazine in 2014. Other amenities include the popular Fantasy Suites, such as the Hardwood Suite, the only hotel room in the world with its own basketball court, and the Pearl Concert Theater, Las Vegas’ leading concert venue; Nove Italiano; the Michelin-starred Alize; Lao Sze Chuan, an authentic Chinese cuisine restaurant by renowned Chicago chef Tony Hu; Cafe 6, a contemporary take on American comfort food classics; the world’s largest Hooters; Drift Spa & Hammam; Brenden Theatres, a 14-theatre Cineplex; three swimming pool environments, and more than 60,000 square-feet of meeting space. Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road and offers free shuttle service to The Strip. ... more less
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- Also Known As:
- The Palms Hotel Las Vegas
- The Palms Las Vegas
- Palms Las Vegas
- Playboy Hotel Las Vegas
- Palms Hotel Las Vegas
- Palms Casino