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“Four nights stay 1 bedroom suite”

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Palms Casino Resort
Ranked #64 of 263 Hotels in Las Vegas
Reviewed April 9, 2013

Don't waste your money one the one bedroom suites. The pictures tell a different story. The rooms are big but they show wear everywhere from the kitchen to the Living room sofas. There were tears on the dining room chairs and all kinds of spills/stains on the carpet. YUCK! Other than that the room was nice since it was a corner room and room service was nice. The room was dirty from when we first checked in. I felt gross sitting anywhere until it was cleaned the next day (instead of the day we checked in, even though I requested it). The walk is so long from palms place to the palms hotel but there is a moving walk way to help you. Wear comfy shoes. I don't know if ill stay here again because at $225( including a 23 resort fee) a night I could have gotten a nicer room that was clean from the get go and on the strip.

Room Tip: Corner suites above the 20th floor for some peace and quiet.
  • Stayed: April 2013, traveled on business
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Thank MtGlitterqueen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,176 - 2,182 of 3,329 reviews

Reviewed April 9, 2013

I read the reviews for the Palms and I was a little worried about our first trip to Vegas. We booked because of a killer deal and ended up being upgraded...twice during check-in. I'm in the hospitality business so I know it's hard to please every single person.

Pros: great rooms, views of the whole strip, nice staff, casino/bar staff were awesome, GhostBar is KILLER, plenty of dining choices to choose from, shuttle to the strip

Cons; Off the strip, they also close off half the pool during the week so limited seating. smokey casino (but what casino isn't?) but better then other casinos we were at.

Will stay here again

Room Tip: Ask for a newly renovated room with a view of the strip
  • Stayed: April 2013, traveled as a couple
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Thank BriKaySam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

The Palms Ivory tower was very clean, yet the decor was a little too modern to be considered cozy. Nove Italiano was absolutely delicious and Brandon in the bar is a complete delight. The downside is the hotel is far from the strip, but they do offer a free shuttle to Cesar's until 8pm which is nice. The front desk staff was less than friendly, but there were not any errors in our bill and checking in was a breeze. There is also free wifi and the pools are pretty wonderful in addition to a nice assortment of clubs for the 21+ party crowd.

  • Stayed: March 2013, traveled as a couple
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Thank christiemb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

I booked 2 rooms for 4 nights recently for a girls weekend in Vegas. I'm a frequent Vegas traveler and always stay on the strip but heard great things about the $30million dollar renovation of the Palms Ivory tower and they were offering great rates. The experience turned out to be terrible! We started on the 18th floor and had multiple plumbing issues.. next door room had a toilet back up that backed up 3 inches of black sewage into our shower, and the shower would not drain, so eventually we were moved to the 20th floor. Once in our new room we found the carpets wet and smelling of ammonia because they had just moved someone else out to clean up a sewage mess there. Meanwhile our other room on the 18th floor then had their own toilet/sewage overflow issue as well, which happened while out sight seeing all day so it went unreported for 6 hours. Needless to say, a mess. Every issue we reported required multiple calls to the front desk and housekeeping in order to get someone to respond. Engineering got involved. But when you literally have raw sewage leaking from your bathroom to your hotel carpet a prompt response is imperative!! In an apartment that would be considered an emergency. At the Palms it was business as usual.
The rooms control on duty person (Nathan) who coordinated our room move wasn't flexible in getting us moved (we asked if we could move a few things now, head out to dinner, and finish when we returned), nor would he oblige to give us transportation to dinner (I asked for a car as the shower sewage move had us packing everything we had and moving while making us late to 4 star dinner reservations but he told us that "there was nothing available" although there were 6 SUVs parked out front with the Palms logo). The bell person who eventually brought us a cart said "hey we just had a renovation, did you expect things to be perfect?" Well actually, for $30M I'd say YES I DID!
Eventually we were comped our resort fees ($20 per day) by the front desk supervisor (Erica, who seemed unsurprised by the report of multiple sewage back ups), but then after the fact we had multiple issues with check out (couldn't find our room since we'd moved and ended up double charging us for both rooms we stayed in under 1 reservation, plus our legitimate 2nd room = total of 3 rooms worth of charges) and then charges not being reversed on our credit card as promised. It took several more calls to resolve our "waived" resort fees, incidentals holds, and double room charges.

Overall Palms - thumbs down! And already at a disadvantage being off strip. Never again.

Room Tip: choose another hotel, skip the Palms!
  • Stayed: April 2013, traveled with friends
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2  Thank rivetdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

Great value for the newly renovated rooms. Modern design with sleek flat screen TV and comfy clean beds. However, the bathroom only has a shower that's half enclosed and the water is lukewarm so it was unpleasantly cold when taking a shower. The toilet does not flush well as you would need to hold down the handle a bit longer than usual for it to completely flush. The bathroom was also not very clean as I found some left over toothpaste with lipgloss stain in a new glass cup in the bathroom and leftover hair on the ground. However, the counterspace is nice, and I love that the toiletries are made in the US.

The view from ourroom 52104 is spectacular with a pretty view of the strip. For a truly amazing view of the strip, head up to Palms' fun nightlife Moon and Ghostbar. Another cool club is Rain, which has cool lasers and fire display with techno music.

Overall, I would recommend staying here. You may also want to check out the connecting Palms Place for a studio or one bedroom suites with kitchen.

  • Stayed: April 2013
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Thank trojanlili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

First time ever we've stayed at The Palms. We were offered two comp nights and decided to stay for 3. We checked in and requested for a corner room (since I read most of the very "helpful" reviews (thanks y'all !) to ask for above 20th floor due to club noises) which the individual helping us, was nice enough to provide. The room was great, recently renovated and very spacious. We had the view of the strip, and just pretty especially at nighttime. We didn't sleep well the first night, their pillows were terrible. Learned our lesson though, the next two nights, no pillows, we slept like a baby! Next time, I'm bringing our own pillows. If you don't mind the resort fee ($23/night), this is a great place, away from the "strip" crowds (rude people flicking cards & all).

  • Stayed: April 2013, traveled as a couple
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3  Thank LaniM574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

I had two nights comped and was placed in an Ivory Tower room - these rooms have all been refurbished, so I've heard, and the decor is very modern. The tower is not long or wide, so there are only a dozen or so rooms on every floor - no long hallways to traverse. Bathroom is modern with no shower door and no bathtub, just the shower stall. The usual toiletries were on the bathroom counter when I arrived, but were not replenished the next day - not sure if this is a cost cutting move or simply neglect (despite the tip I had left). Bed is very comfortable, one of the best I've slept in. Sometimes Vegas room tv reception is poor to fair, but at the Palms it was excellent. There is enough gaming choices to satisfy all levels of gamblers. There are enough bars to satisfy all levels of drinkers.

Room Tip: Rooms on the south side have a better Strip view but are prone to noise from the pool. The spa is o...
  • Stayed: April 2013, traveled solo
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2  Thank fredorules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palms Casino Resort

Address: 4321 West Flamingo Road, Las Vegas, NV 89103-3903 (Formerly The Palms Casino Hotel)
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Luxury Hotel in Las Vegas
#29 Casino Hotel in Las Vegas
#29 Spa Hotel in Las Vegas
#51 Business Hotel in Las Vegas
#52 Romantic Hotel in Las Vegas
#57 Family Hotel in Las Vegas
Price Range: $93 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palms Casino Resort 4*
Number of rooms: 702
Official Description (provided by the hotel):
Palms Casino Resort, heralded as one of Las Vegas' most sought-after destinations, is an all-encompassing, one-stop experience. Opened in 2001, the boutique property boasts three distinct towers and a diverse mix of bars and restaurants across a 95,000-square-foot casino. Palms is in the midst of a property-wide renovation, having renovated its Ivory Tower guestrooms, the redesigned Race and Sports Book, the iconic N9NE Steakhouse and suave Ghostbar, named “Best Lounge” by Nightclub & Bar Magazine in 2014. Other amenities include the popular Fantasy Suites, such as the Hardwood Suite, the only hotel room in the world with its own basketball court, and the Pearl Concert Theater, Las Vegas’ leading concert venue; Nove Italiano; the Michelin-starred Alize; Lao Sze Chuan, an authentic Chinese cuisine restaurant by renowned Chicago chef Tony Hu; Cafe 6, a contemporary take on American comfort food classics; the world’s largest Hooters; Drift Spa & Hammam; Brenden Theatres, a 14-theatre Cineplex; three swimming pool environments, and more than 60,000 square-feet of meeting space. Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road and offers free shuttle service to The Strip. ... more   less 
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Also Known As:
The Palms Hotel Las Vegas
The Palms Las Vegas
Palms Las Vegas
Playboy Hotel Las Vegas
Palms Hotel Las Vegas
Palms Casino

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