It's Vegas so I understand that things are a little different, but when you reserve a room 10 months in advance you should expect the room that you booked. Two couples booked, independently King High rooms in January for October. Upon arrival, which was admittedly early, the rooms were not ready. We were told about one hour. Four hours later they were still not ready. One more hour and we were given rooms that were less than would be acceptable at your local budget based hotel. Got in the room and called down to the front desk to advise that the message light was on. Got put through to voice mail only to listen to some guy tell his parents how he was going to pick them up at the airport. The message was delivered six (6) days earlier. That means that the dirty, shabby room that we given after over 5 hours of waiting was actually ready 6 days ago. Why did we have to wait. And, it was 2 queens, not a king and certainly not a high room. Met with a manager the next morning who promised to make the proper arrangements. Got two phone calls later that morning to advise that the rooms were ready only to find out that the rooms were not ready. Waited an hour and finally got one room and waited one more hour for the other room.
Got an email from the guest relations manager about 3 weeks later apologizing and offering one complimentary evening. I am not inclined to take them up on it. To be fair, I don't frequent Vegas, so there was no compelling need to accept
- Official Description (provided by the hotel):
- Palms Casino Resort, heralded as one of Las Vegas' most sought-after destinations, is an all-encompassing, one-stop experience. Opened in 2001, the boutique property boasts three distinct towers and a diverse mix of bars and restaurants across a 95,000-square-foot casino. Palms is in the midst of a property-wide renovation, having renovated its Ivory Tower guestrooms, the redesigned Race and Sports Book, the iconic N9NE Steakhouse and suave Ghostbar, named “Best Lounge” by Nightclub & Bar Magazine in 2014. Other amenities include the popular Fantasy Suites, such as the Hardwood Suite, the only hotel room in the world with its own basketball court, and the Pearl Concert Theater, Las Vegas’ leading concert venue; Nove Italiano; the Michelin-starred Alize; Lao Sze Chuan, an authentic Chinese cuisine restaurant by renowned Chicago chef Tony Hu; Cafe 6, a contemporary take on American comfort food classics; the world’s largest Hooters; Drift Spa & Hammam; Brenden Theatres, a 14-theatre Cineplex; three swimming pool environments, and more than 60,000 square-feet of meeting space. Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road and offers free shuttle service to The Strip. ... more less
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- Also Known As:
- The Palms Hotel Las Vegas
- The Palms Las Vegas
- Palms Las Vegas
- Playboy Hotel Las Vegas
- Palms Hotel Las Vegas
- Palms Casino