We enjoyed staying at the Cosmopolitan; room was modern, very clean, quiet, and overall a great stay. However we were disappointed to find a box of personal items missing from hotel valet-parked car. We didn't realize the loss until we arrived at the next hotel, only to find that a box was missing. The ONLY place where it could have been taken was from the Cosmopolitan's Valet Service. We left that one box in the car since our baggage was already overwhelming the valet, and we didn't need it in the hotel.
We expected more from that upscale hotel, especially after paying $455/night. Visitors should expect to have their cars with contents protected from theft while staying there. Yeah, we know "Don't leave valuables in your car", but come on, the Cosmopolitan???
I'm sure that the hotel management makes every effort to ensure their guests' enjoyable stay, but this incident really turned us off the Cosmopolitan. After having our family stay there several times, we will select a different hotel for our next trip to Vegas.More