I would have given the Elara an excellent but we had some problems at check in.
We arrived very early for check-in didn't expect to have a room ready so it was alright when they told us to check back. We checked back about one and we were reminded that check-in wasn't until four (rather rudely). We told them we understood that and we had been up very early that morning for our flight. We would wait in the lobby until they had a room for us. I went back about 2:30 still no room but never even checked the computer to see. Finally at around 3:30 we see just about everyone that went to the desk recieving room keys so I went back up and talked to someone named Terrence and explained our whole day to him. He apoligized and upgraded our room and got us a great room right away. He did make it better but I felt like that it could have been handled a little differently. All the encounters with the front desk we were never acknowledged as being Hilton Honors gold members I still had to point that out to recieve the free internet.
First off the loaction is great. I love that it's no smoking and no casino it was a very quiet stay for us. The best part is that you are close to everything it's a short walk through the shops to the blvd. Bus stop right in front of planet hollywood. Several resonable places to eat in the miracle mile shops.
Our room was 5122 one BR suite with great views. I love the room can't go wrong for the price!
The housekeeping was great. I also love the fact that you can't get on the guest floors without a room key.
- Official Description (provided by the hotel):
- Ideally located in the heart of the most desirable location in Las Vegas, Elara by Hilton Grand Vacations provides an unrivaled resort setting. Towering over the center of the Las Vegas strip, the sleek 52-story tower is adjacent to the Planet Hollywood Resort & Casino complex and offers adjoining access to the 170+ shops and restaurants in the Miracle Mile. Just across the street, find the Cosmopolitan of Las Vegas and City Center to experience the best of Las Vegas. The hotel is also conveniently located to the I-15 freeway and only four miles from McCarran International Airport, Las Vegas Executive Air Terminal and Signature Flight Support. ... more less
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- Also Known As:
- Planet Hollywood Towers Hotel Las Vegas