Worst customer service from a high-end hotel I have ever had. We spent over $1500 booking rooms and shows with them for our parents as an anniversary gift. We wanted to call and talk to my parents to see how they were liking their trip. I had to call from work as my cell-phone died. I am not allowed to make long-distance calls at work so I used their toll-free line to their general connection line. They wouldn't connect me to their room using their toll-free line. They would only let me if I called back using the local line, meaning I would have to pay long distance. This was ridiculous as both lines were listed on the website as a general service line. They showed little sympathy for my situation. Will never book wtih MGM grand hotels again.
- Official Description (provided by the hotel):
- Do Vegas differently and escape to Vdara Hotel & Spa at ARIA Las Vegas. This breathtaking eco-friendly, non-gaming, smoke-free, all-suite retreat by MGM Resorts International is unlike any other hotel on The Strip. Vdara Hotel & Spa is steps away from ARIA Resort & Casino and connected to Bellagio. Vdara is also a half-mile from the Roller Coaster at New York New York, and 1 mile from the Forum Shops. Amenities in suite kitchens/kitchenettes include refrigerators, stove-tops, microwaves, and cookware/dishes/utensils (upon request). The resort fee is added to all room reservations upon check-in. Hotel resort fee includes: high-speed Internet access (in-suite), local & toll-free calls, Fitness Center access, newspaper available daily, two bottles of water per day, and turndown service upon request. Vdara is also dog-friendly (not pet-friendly) and welcomes dogs up to 70lbs, or two dogs with a combined weight of 70lbs. There is an additional $50 per night fee per V Dog reservation along with $75 per stay non-refundable cleaning fee. ... more less
- Reservation Options:
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- Also Known As:
- Vdara Hotel And Spa
- Vdara Hotel Las Vegas