This hotel deserves one star.... I'm still staying here as a guest, so my review may be updated by the time I leave later in the week. Here's the problem:
1) the hotel room toilet seat was never cleaned. Housekeeping never bothered to clean the seat. I went to walgreens, bought my own bleach and wiped it down myself.
2) I paid a $20.00 "resort fee" fit each night I stay at the hotel. This amount is in addition to the room rate and taxes that I pay. Supposedly, the $20.00 is used to cover costs relating to free daily newspaper, Internet access. Well we never got our paper. What makes this whole situation worse is how customer service was handled by the hotel staff. So after I didn't notice a paper in my room I called the front desk and inquired. The representative who answered the phone at 10:05pm on 10/19/2011 said that there were plenty of newspapers available at the front desk for me to pick up. She told me to go downstairs and get my selection. I went downstairs and didn't see anything. Plus, there was a long line at the front desk so logically I went over to the desk just off tk thr side and asked the Asian woman on duty there for help. She frowned, and wasn't helpful at all. She told mr there weren't any papers either and that if I wanted one I needed to walk over to the aria hotel to get it myself. Frustrated, I went back to my room, complained to the front desk about this and asked them to remove the $20.00 resort fee charge.
Word of advice to all travelers: you should not have to pay $20.00 for a daily newspaper that was promised and never delivered. Also, you should not have to physically walk downstairs to get something that wasn't ever available in the first place.you should also never expect to get good customer service at vdara.
I'm still at the hotel right now. Hopefully they'll work out their mistakes before I leave their premises. And I hope they will remove the $20 charge that they agreed to do.
I told the blond security lady working the night shift on 10/19/11 and she promised to find a paper for me, which she did and had personally delivered it to my room. Thank you. She worked hard to find it for me. Regardless, I am still not paying the $20 bogus charge for the night.
I will be writing to other travel websites about this bogus $20 resort fee and terrible customer service.
- Official Description (provided by the hotel):
- Do Vegas differently and escape to Vdara Hotel & Spa at ARIA Las Vegas. This breathtaking eco-friendly, non-gaming, smoke-free, all-suite retreat by MGM Resorts International is unlike any other hotel on The Strip. Vdara Hotel & Spa is steps away from ARIA Resort & Casino and connected to Bellagio. Vdara is also a half-mile from the Roller Coaster at New York New York, and 1 mile from the Forum Shops. Amenities in suite kitchens/kitchenettes include refrigerators, stove-tops, microwaves, and cookware/dishes/utensils (upon request). The resort fee is added to all room reservations upon check-in. Hotel resort fee includes: high-speed Internet access (in-suite), local & toll-free calls, Fitness Center access, newspaper available daily, two bottles of water per day, and turndown service upon request. Vdara is also dog-friendly (not pet-friendly) and welcomes dogs up to 70lbs, or two dogs with a combined weight of 70lbs. There is an additional $50 per night fee per V Dog reservation along with $75 per stay non-refundable cleaning fee. ... more less
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- Also Known As:
- Vdara Hotel And Spa
- Vdara Hotel Las Vegas