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24 - 29 of 593 reviews
Reviewed 4 weeks ago via mobile

Bottom line,look elsewhere if you want a true 5 star experience. Our Villa Suite had DIRTY dishes in kitchen from previous guests.It took TWO days to get clean! At $600+ a night ridiculous. Room was tired .

Date of stay: January 2020
Trip type: Traveled as a couple
Thank KikiB1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WARobertJenny, Manager at Waldorf Astoria Las Vegas, responded to this reviewResponded 4 weeks ago

Dear KikiB1111,

Thank you for sharing your feedback. I apologize for the state of your room, as that is not reflective of the pristine elegance we aim to maintain in our accommodations. Should you wish to discuss your concerns further, please feel free to reach out to me at (702) 590-8888. In the future, I hope to have the opportunity to show you what the Waldorf Astoria experience truly encompasses.

Sincerely,

Ben Yoo
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had an amazing stay for 3 nights/4 days. The room was spacious and neat. The room had a huge bathroom and view was of the stripe. Hight light was the huge Bath tube.
The gym is small but totally upgraded and hardly busy so you can get a good workout in. The pool is cue. Since people actually have apartments in the building it was different.
Cons: Not a lot for a Hilton Diamond Member. Requested an early check in but finally got a room at 5:45 PM. Walked in an someone was fixing the light. Also doesn't feel luxury when wires for the TV are exposed.
Overall a great hotel to stay at if you want to escape from the usual Vegas life.

Room tip: Request a strip view
Date of stay: May 2019
    • Value
    • Rooms
    • Service
Thank amarp717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WARobertJenny, Manager at Waldorf Astoria Las Vegas, responded to this reviewResponded 4 weeks ago

Dear Amarp717,

Thank you for sharing your kind compliments and feedback. I am delighted you had the opportunity to escape the hustle and bustle of Las Vegas, and am glad you enjoyed your accommodations and our amenities. I apologize for the inconvenience of your late check in and the service member repairing your room. I would value the chance to welcome you again on your next visit to Las Vegas.

Sincerely,

Robert Jenny
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Your have to go to the top floor to check in and then down to your room and the up and down each time you have to leave the hotel. Also, your need an instruction amanual to close the drapes and turn on the lights. Not what you would expect in an expensive hotel. Not good vaule and too much hassle for the money.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank sswannus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci-HiltonHelp, on behalf of management at Waldorf Astoria Las Vegas, responded to this reviewResponded 4 weeks ago

Dear sswannus,

Thank you for taking the time to share your review. We apologize our front desk was not more accessible during your stay. We appreciate your insight and hope the next time you visit Las Vegas, you'll consider staying with us again.

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Reviewed January 9, 2020 via mobile

We had a great stay. 2 nights, the room was clean. The bathroom was the highlight of our trip. Bathtub was awesome, so big and comfortable . Staff was very accommodating and friendly. The turn down service was a nice touch.

Date of stay: December 2019
Trip type: Traveled with friends
Thank Diana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WARobertJenny, Manager at Waldorf Astoria Las Vegas, responded to this reviewResponded January 13, 2020

Dear Diana A,

I hope your new year is off to a wonderful start! Thank you for sharing your review and choosing to celebrate the occasion at Waldorf Astoria Las Vegas. I’m delighted you had a relaxing experience and our staff took care of you. I look forward to your next visit.

Sincerely,

Robert Jenny
Hotel Manager

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Reviewed January 4, 2020

Bad :
1. The front desk will always tell you there is no availability for early check-in or late check-out.
2. there is no shuttle during the stay.

Good :
I must say the room was really nice and I enjoyed the stay.

Fair :
The location is not in the center of the strip, and not many stores for you to buy some

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
3  Thank TrevorH1596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traci-HiltonHelp, on behalf of management at Waldorf Astoria Las Vegas, responded to this reviewResponded January 8, 2020

Dear TrevorH1596,

Thank you for your review. We're disappointed to hear we were not able to accommodate your early check in/late check out as requested this time around. It is always our goal to provide a fulfilling and rewarding stay for each and every guest, and while we do our best to meet every request, there are those time we fall shy of the mark. We hope you accept our deepest apologies we could not deliver the flawless experience you deserve. Should you ever travel through our area again, we sincerely hope you will allow us the chance to provide you with the full extent of our hospitality.

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