While the room was nice, there were a few things that impacted the experience. The rooms were not very soundproofed, you had to valet cars as there was no self park and the hotel has no airport shuttle. Food seemed a bit pricey compared to alternatives. However, the customer service was very good. Polite and helpful.More
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Afternoon tea with an amazing view...
Teas were fine, sandwiches and cakes were fine.
Service was exceptional. Just wish I had caught the young ladies name so that I could recognise her here... Such a rarity but so important.
Thank you.
Dear mtf1966,
Thank you for sharing aspects of your recent experience at the Tea Lounge at Waldorf Astoria Las Vegas. It is a delight to hear your time was marked by our stellar team service, and we look forward to welcoming you again for afternoon tea.
Sincerely,
Robert Jenny
Hotel Manager
This is my second time visit Waldorf Vegas. Last time, my room key inactivated and front desk took an hour still cannot fix it! This year, I decide to give Waldorf second chance, I am glad I got total different experience. Special thanks to front desk specialist Sabrina. She explained to me the hotel accidentally upgrade me from room to suite, which was an error on app, it shouldn’t be happened. After I said it’s fine, basic room is okay, she still honored suite to me and my colleague. She was so kind and sweet made me feel warm when I arrived the hotel.
I also recommend Waldorf spa service and environment. One of the best hotel on strip!
Second time, much better than first time. I will definitely come again!
Dear misstangtang,
It is a delight to read your kind compliments regarding your recent stay with us at Waldorf Astoria Las Vegas. We are grateful that you chose to stay with us once more and were treated to a standout five-star experience, which we aim to deliver for each and every guest. It is wonderful to hear that you experienced our world-class service firsthand, and we will pass along your kind words to Sabrina. We look forward to your next visit.
Sincerely,
Robert Jenny
Hotel Manager
Had a quick two day biz trip and our host suggested Waldorf Astoria. It was perfect and quiet with an amazing high rise lounge with great view of the city. I don’t gamble or smoke, so really appreciated being on the strip but not overwhelmed by all the Vegas all the time. Added bonus was high end shopping area right next door. We’re already booked to return in November!
Dear kellyboy1968,
Thank you for sharing your kind words regarding your recent stay at Waldorf Astoria Las Vegas. We are delighted to hear that you enjoyed the view of the bustling city from above during your time with us. We look forward to welcoming you in November for another unique Las Vegas experience.
Sincerely,
Robert Jenny
Hotel Manager
I thought I would be ok staying at a hotel without gambling as I really don’t gamble but this resort had almost nothing. Two restaurants. One VERY expensive and the other still pricey for what it is. As a Hilton diamond member I got $50 a day credit. The first day we opted for the breakfast buffet. This is not your typical Vegas buffet. It was tiny, it was more like breakfast at an embassy suites but here it cost $88 for two people after getting a beverage. So much for that $50 credit. We used the credit on some other days for drinks at the sky bar. Great view! Very pricey drinks. Very uptight. We went in one night and the place was empty yet they had a fit when we sat in the chairs by the windows as they “had to make sure they were available “. Another night it was closed all together for a private party so if we wanted a drink we had to go outside the hotel to get one. Very frustrating. The rooms are no different than when they were the mandarin. We had a strip view king. It was nice but tiny. I’ve stayed at Ritz Carlton’s and was in heaven but this Waldorf underwhelmed me. Super quiet hotel. I felt like I was interrupting everyone when we walked through it. I like to spend time in the hotel I’m staying at but it was very hard to do that here. I’ve stayed at many hotels on the strip, the best has been the cosmopolitan in my opinion.
Dear crystaljones75,
Thank you for taking a moment out of your day to share your feedback with us. While we’re glad to know you enjoyed the view at SkyBar, we’re very sorry to hear you were unimpressed with some aspects of your stay. We strive to provide all our guests with exceptional service and a delightful stay. To experience more of the world-class amenities Waldorf Astoria Las Vegas offers, we hope we can welcome you for an improved stay in the future.
Sincerely,
Robert Jenny
Hotel Manager
Excellent Hotel Staff and Location..... Highly recommend this property...... Just off the strip with easy Uber access and close by great food, shopping, right in the heart of the strip..... Received a comp room upgrade with city view!
Dear ldn98y2003,
We are delighted to read that you enjoyed your stay with us and extend your warm recommendation to other travelers. From our convenient locale, unique and luxurious Las Vegas experience, and world-class service, we are grateful to be your home away from home when you find yourself in this city. It would be a joy to welcome you again.
Sincerely,
Robert Jenny
Hotel Manager
