Hotel rooms are nice, but couldn't get any sleep at night. The first night, I was in room 1211. Apparently this isn't high enough from the strip to get away from the noise. Plus we were close the the elevators and had loud neighbors, we couldn't sleep.
Then we had to pack all of our things to move to another room. They didn't not apologize for the inconvenience. The room was not serviced in the morning. We came back to our room at 1pm and found it in the same condition we left it. Called front desk again and they still did not apologize. Their rooms are supposed to be serviced twice, first in the morning to clean then later in the day to turn the room over. Both were not done.
This hotel was definitely not worth the money. Even the bigger casino hotels have better customer service than this Mandarin Oriental. Terrible experience.More