My wife and I decided to celebrate our anniversary in Las Vegas this year, so we went for the three days leading up to Thanksgiving. We’ve stayed at places like the Venetian and Encore, but I wanted to experience the 5-star service at a luxury chain like Four Seasons or Mandarin Oriental. In Vegas these hotels are often more reasonably priced than other cities, at least for basic rooms. We walk a lot, and I liked the central strip location for the Mandarin, so I found a package deal online for us there.
The hotel itself is beautiful, quiet, understated, and designed for guest privacy. The two-elevator navigation other reviewers mention does take getting used to, but it controls access to the rooms themselves and keeps out the drunken riff-raff. This hotel is a relaxing place you return to after a night out in Vegas, so if partying is your thing you will probably want to stay elsewhere. Personally, we loved having all the fun close by, and then being able to leave it behind when we’d had enough.
We spent a little to upgrade to a Premier room. The room was very nice and well appointed, and it was plenty roomy for us without paying for a full suite. There was a great view, a beautiful spa-like bathroom, and cool technology that conveniently controls the lights, drapes, air, etc. You should expect a slight learning curve getting comfortable with everything. The bed was very comfortable, so we slept great. The rooms had tea pots, but no coffee makers, although we haven’t stayed anywhere in Vegas that does.
The pool area was simple compared to some of the large Vegas resorts, but we found it elegant and relaxing. We were told that normally the pool area is closed after October, but with the nice weather they were experimenting with keeping it open longer. Unfortunately the pool bar was closed, so drink service was via room service, which of course is slower. The spa, exercise room and locker rooms were very nice, although we didn’t use any of these. The two restaurants on site are very good but fairly expensive (even for Vegas), so we mostly ate right next door at Aria and Monte Carlo.
So did we receive 5-star service? For the most part, yes we did. Nearly every employee we saw was nice, friendly and helpful. I called for service several times, and the phone was always answered immediately. One day my eyeglasses fell apart, so I called and asked if they had an eyeglass repair kit. They checked with housekeeping and called back less than a minute later, saying someone was on the way with one. One more minute later, our doorbell was ringing. After the first night my wife wanted a softer pillow, so we called housekeeping and they said they would take care of it. We were heading out and forgot about it, but my wife remembered the next morning after realizing that her pillow had been changed out. Housekeeping carefully arranged our toiletries in the bathroom each day, neatly folded up my wife’s pajamas by the bed, and once even bagged up my dirty socks that I lazily left on the floor (they definitely earned their tip that day). I called the concierge desk several times, and they were very skilled, efficient and helpful. One dinner reservation was outside the normal time the restaurant preferred, but the Mandarin concierge talked them into it.
Some things were less impressive. I did mention several times that the trip was for our anniversary, admittedly fishing for some flowers or chocolates like others say they received on special occasions. Nothing ever happened or was mentioned until it was acknowledged at check out. Nobody apart from the registration desk ever greeted us by name like some people claim they’ve experienced. I’d heard that the Mandarin will sometimes offer up free rides in their house car, but when I inquired about using it there was always a charge, and it was similar to taking the limos that are normally waiting in their driveway. Maybe you need to pony up for a suite to see some of the nicer perks.
Overall, even though we weren’t absolutely dazzled by our experience, we were very satisfied. We usually like to stay in different resorts each time we visit Las Vegas, but we would strongly consider staying here again, so that probably says a lot.
- Official Description (provided by the hotel):
- Mandarin Oriental, Las Vegas is one of only eight triple Forbes Five-Star hotels in the United States and is the only hotel in Las Vegas with Five-Star recognition for the hotel, Twist by Pierre Gagnaire restaurant and The Spa. A sophisticated sanctuary of modern elegance prominently situated at the entrance of ARIA Resort & Casino, Mandarin Oriental has made its mark as the ultimate urban resort destination in the heart of the Las Vegas Strip. Designed entirely by interior designer Adam D. Tihany and architecture firm Kohn Pedersen Fox, Mandarin Oriental brings to Las Vegas a new standard of style with stunning suites, captivating architectural design, unique restaurant and bar venues, and the legendary hospitality of Mandarin Oriental. ... more less
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- Also Known As:
- Mandarin Oriental, Las Vegas Hotel Las Vegas