We were married here on 22nd September 2012. We did have a wonderful day however certain aspects of the service are not that great. As we live in the UK everything was arranged via email.Our wedding planner Brittany was pleasant enough although sometimes she did take a couple of days to get back to me on some points and sometimes I did get the impression I was asking unnecessary questions. On the day before the wedding she was away herself on leave so we did end up seeing another planner to go over the details which although not ideal I do understand is unvoidable on some occassions. I was disappointed by her lack of helpfulness in getting the photography issue sorted out with that department - she just did not seem to want to know.
On the day of the wedding the cars arrived promptly and everything went smoothly. Our minister Jerry was superb - we wanted totally non religious and he followed this to the letter but also took a very personal marriage service. I had ordered purple orchids for my bouquet however despite requesting the silver ribbon they had none on them but were in a plastic holder and we did have issues with one of the longer orchids dropping out however despite this they were very beautiful.
The main gripe I have with the whole package was mainly the photography. We upgraded our package to get more prints and then when we went to view them my husbad wanted to purchase the whole package on a usb stick - I was not thaat keen to do this however it was a special day so we purchased them . Whilst there are some lovely photos a lot of them are not really that special - quite a few were taken with the guests which was lovely however they had to squint into the very strong sun so I don't think there is a photo where everyone has their eyes open altogether. Some of the groups have some of the guests chopped off the end. etc. However the DVD was good and we do have some very nice shots of the two of us. My main gripe is the service I received afterwards - I got home from honeymoon and after checking up realised that because I had upgraded my photography package I should have had another 8 x 10 print. I contacted our wedding planner Brittany who immediately made it clear that there was nothing she could do and I would have to contact the photography department. I then had to email her back for the contact details !! I then contacted the photography department and then began the fiasco - I explained what I was missing she agreed and then seemed to get herself mixed up with the chromolux. Anway after in excess of 40 plus emails (which despite being very precise she did not seem to read them and put her own spin on what I was asking/telling and always came back to me with a very vague or obtuse answer.Eventually she said that to compensate me for all my trouble I could choose aother print (1 x 8 x10). One print arrived and that was great , I then had several emails as I was still the compensating photo short - after another 14 days it arrived - sadly it was completely the wrong photo !!!! I sent many more emails until bingo this morning 14.12.12 I have received the correct photo . It took from 22.09.12 until 14.12.12. to get my 8x 10 prints , much stress and frustration along the way. The young lady did say that I was able to get prints from my stick - I was well aware of this but basically I had already spent a lot of money for the full package including the missing print so why should I - also I have prited some smaller photos off but am unable to print all of them because of issues with the thumbnails/pixels of some photos (sorry I do not understand this issue however the girl on the photo printing machine said that the photos with the yellow exclamation mark in the corners would not come out clear - something to do with the resolution used ??)
Despite the above issues which were exceedingly frustrating and annoying we did have a lovely wedding day and looking at all the chapels on the strip this one shines through as the nicest looking one. If we did it all again I would still go for this chapel however be prepared for having your patience tested afterwards !!!