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“Very Nice Hotel but Smoky Casino”

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JW Marriott Las Vegas Resort & Spa
Ranked #43 of 263 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersSilver level
Aurora, Colorado
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very Nice Hotel but Smoky Casino”
Reviewed March 28, 2013

We stayed here for a weekend soccer tournament. The hotel looks very nice from the outside. First impression while checking in was not good as we were harassed by aggressive valets. Just wanted to park and go into the hotel and check in. They demanded that I leave my car with them and leave my keys. After checking in we came back to the car in the same spot, windows wide open (They were closed when I left the car) with a money envelope left in the car. This is not want to see when we have all of our belongings still in the car. We checked in to a very nice room in the Palms Tower. After practices we had a team dinner planned in the Ceres restaurant. The hotel is laid out in a spoke format with the casino in the middle. So to get to anywhere from your room you have to walk through the casino. The casino has a smoke problem. The air movers are not taking the smoke out of the room so it just hangs in the air. I watched several of the players walking through the casino gag on the smoke. Not pleasant having to walk through the casino to and from dinner. Some of the players walked outside the hotel to avoid having to go through the smoke in the casino. Guess Marriot is not serious about the “The Marriott Smoke-free Hotel Policy” which it posts on the hotel website. We went back to the room for the evening. We wanted to try out the whirlpool tub but found out it did not work. I called the front desk the next day and they said they would send someone up right away to fix it. We had to go to a game so we were not there when the repair person arrived. We saw him leaving out room when we came back. We tried the tub again and found out that his idea of repair was to drain the water and leave. Several others staying in the hotel said that the whirlpool tubs in their rooms did not work either. What a shame for a high end hotel. The rest of the hotel is very nice. Multiple restaurants to pick from. Breakfast at the Promenade Café was excellent. Watching the March Madness games at J.C. Wooloughan Irish Pub was great. They have TV’s outside the pub so you can sit in a little quieter place and watch the games. The hotel grounds are very nice. Not much for kids to do at this hotel except the pool. The pool is very nice but it has weird hours. Pool closed at 5PM just as we were getting back to the hotel in the evening. This was very disappointing to the kids.
Summary: Very nice hotel but needs some work. I would stay again but without kids.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tf1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (444)
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English first
California
1 review
Reviewed March 27, 2013 via mobile

We stayed here for during spring break with the kids. Loved the room, gardens and the views. Has a great pool and away from the crowds. If you are looking for a place from the strip this is a great place. On the other hand, it takes at least 15 minutes to get to the strip.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Flyingman72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 27, 2013

My husband and I stayed here from march 19-26th. We wanted to try staying off the strip this time around. We absolutely loved the grounds, they were beautiful! The rooms are spacious especially in the Spa tower. The bathroom in that tower is huge! We had to switch rooms to the other tower because my husband wanted the top floor room. They switched us with no issues. The room at the tower was also great and also had a nice and comfortable tub! Our favorite part of the room was that it was completely soundproof and had blackout shades for us to sleep without having the sun peaking at us.

The restaurants we did eat at were Spadieni which was a cute little restaurant with delicious food. I had risotto. We also made use of the starbucks and Promenade Cafe, the 24hr restaurant. The Promenade cafe had great diner type food. We tried a few things our favorite was the buffalo chicken finger burger. Yum! The staff is always attentive and gets you whatever you need super quick.

The drive to the strip was on average 10-15 min or so. Not far and great views while driving. Get a rental car in vegas if you can! worth it.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank NYGirl6511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Layton, Utah
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 27, 2013

Stayed here for 4 days and it was awesome! Very well maintained and a lot of amenities on the property. The Shizen sushi restaurant was some of the best sushi I've ever eaten.

Cons: Pool closes at 5:00 pm. What is with that? You are in Vegas! Irish Pub had the worst service ever. Many in our group had the same experience. We even gave them more than one chance.

  • Stayed March 2013, traveled on business
    • Value
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Helpful?
Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 26, 2013

The JW is a great option if you're looking for a laid-back place to stay away from the craziness of the strip or plan on golfing nearby. We first stayed at the JW when we visited Vegas with our kids (then ages 8 & 5) a few years back because we didn't want to have to drag the kids through a casino every time we left our room. The Casino is in a separate (attached) building - you never have to see it unless you want to. We have returned several times since without the kids and I still appreciate not having to walk through the casino.

The grounds are beautiful with a large resort style pool. The rooms are beautifully appointed (classic), clean, and comfortable. The suites are amazing! Wonderful, helpful staff.

Here are some tips if you are considering staying here:
- If you plan on spending much time on the strip, rent a car. Taxi rides to the action get expensive. Parking is free at the JW.
- Upgrade to a suite if you can
- Book directly at Marriott.com for best rates (AAA sometimes has a special rate that includes breakfast buffet) - also a great value for your Marriott points.

In regard to some of the negative comments I've seen posted...

- The rooms are beautiful, nicely appointed, and clean. Not trendy - Very classy/high end.
- If you have a question about something - just ask the staff. They will get answers for you. If you have a complaint, ask for a manager.
- Be nice to your service staff and they will bend over backwards to accomodate you.

Special thanks to Angela Vinisko & Joey & Paul (bellman/valet) for their exceptional customer service.

Room Tip: Spring for a suite - much roomier. Get a balcony if you can (larger suites). I prefer staying in the...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank pattiwilkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 25, 2013

I stayed in March 2013 and it was uncharacteristically warm in Vegas. The hotel has so much potential to be a resort destination but I just found it old and tired. The rooms are sparse and dingy. The pool is cold (they said it was heated) and dingy and so is the waterfall feature. It wasn't even turned on and it was 85 degrees out. Service at the pool was seriously lacking. You had to beg them to come over to serve you and they were slow and there was like 5 food choices on the menu. It is attached to a casino that I don't think is the same as the hotel. Also, we paid for a room with breakfast and they never let us know where the breakfast was or how we were to get it so we went ahead and had breakfast in the restaurant and they made us pay for it since we weren't supposed to eat there. Also, the room service well priced and efficient but the menu was limited and the food tasted awful. For this price, go stay down the Street at the Red Rock.

Room Tip: Get a balcony, it is small but there are double doors that open.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kim a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livonia, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 25, 2013

My girl friend and I are in our third Marriott resort in 10 days. This place is gorgeous. However the personnel are lacking that Marriott touch to make each guest feel like they are important. We checked into the spa for our couples massage which was very, very good. However it would be nice if the help would explain the different machines and even how to use the whirlpool and shower. One shower could literally knock you out if you stood under it and turned it on. Neither my girl friend or I were instructed on anything other than how to use the lockers. Very poor attention to detail for the customer. This was indicative of the front desk, the shops and the restaurant. We won't come back here.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KLPower, E-Commerce Coordinator at JW Marriott Las Vegas Resort & Spa, responded to this review, March 27, 2013
Richard,
Thank you for your recent stay with us. Please accept our sincerest apologies for the disappointment in the service provided. We strive to deliver amazing service at every opportunity, but this time we didn't deliver. We appreciate your feedback on our spa "ritual" area and understand the frustration. We are taking your comments to heart and will be adding more details on the spa amenities in the spa guide we're currently reprinting. We would appreciate the opportunity to discuss your experience directly. Please feel free to contact our Director of Rooms, Kevin Glass, at your earliest convenience at 702-869-7335 or kevin.glass@jwmarriottlv.com. Regards, Kristen Power, E-Commerce Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Las Vegas Resort & Spa

Property: JW Marriott Las Vegas Resort & Spa
Address: 221 N Rampart Blvd, Las Vegas, NV 89145-5722 (Formerly JW Marriott Las Vegas Resort, Spa & Golf)
Phone Number:
Location: United States > Nevada > Las Vegas > Summerlin
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Las Vegas
#18 Green Hotel in Las Vegas
#21 Spa Hotel in Las Vegas
#21 Luxury Hotel in Las Vegas
#33 Romantic Hotel in Las Vegas
#40 Business Hotel in Las Vegas
#44 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Las Vegas Resort & Spa 4*
Number of rooms: 548
Official Description (provided by the hotel):
Allow JW Marriott Las Vegas Resort & Spa, with its discreet elegance, to set a new standard for luxury in Las Vegas. Only 20 minutes from the Las Vegas Strip, situated on 50 acres of lush garden landscape, this resort offers an impressive range of premium amenities and outstanding service. Relax in spacious guest rooms, which were just renovated, before indulging in one of 10 restaurants. Take a refreshing swim in the expansive outdoor pool with cascading waterfalls, pamper at Spa Aquae, or enjoy the excitement of Rampart Casino. In addition, our prime hotel location places you steps TPC Las Vegas, Red Rock Canyon and downtown Summerlin with great shopping and dining. Visit the JW Marriott Las Vegas Resort & Spa for a unique Las Vegas experience. The swimming pool is closed seasonally from October 29, 2017 - March 2, 2018. ... more   less 
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Also Known As:
Jw Marriott Las Vegas Resort, Spa & Golf Hotel Las Vegas
Jw Marriott Las Vegas Resort, Spa And Golf
Las Vegas Marriott

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