We stayed here for a weekend soccer tournament. The hotel looks very nice from the outside. First impression while checking in was not good as we were harassed by aggressive valets. Just wanted to park and go into the hotel and check in. They demanded that I leave my car with them and leave my keys. After checking in we came back to the car in the same spot, windows wide open (They were closed when I left the car) with a money envelope left in the car. This is not want to see when we have all of our belongings still in the car. We checked in to a very nice room in the Palms Tower. After practices we had a team dinner planned in the Ceres restaurant. The hotel is laid out in a spoke format with the casino in the middle. So to get to anywhere from your room you have to walk through the casino. The casino has a smoke problem. The air movers are not taking the smoke out of the room so it just hangs in the air. I watched several of the players walking through the casino gag on the smoke. Not pleasant having to walk through the casino to and from dinner. Some of the players walked outside the hotel to avoid having to go through the smoke in the casino. Guess Marriot is not serious about the “The Marriott Smoke-free Hotel Policy” which it posts on the hotel website. We went back to the room for the evening. We wanted to try out the whirlpool tub but found out it did not work. I called the front desk the next day and they said they would send someone up right away to fix it. We had to go to a game so we were not there when the repair person arrived. We saw him leaving out room when we came back. We tried the tub again and found out that his idea of repair was to drain the water and leave. Several others staying in the hotel said that the whirlpool tubs in their rooms did not work either. What a shame for a high end hotel. The rest of the hotel is very nice. Multiple restaurants to pick from. Breakfast at the Promenade Café was excellent. Watching the March Madness games at J.C. Wooloughan Irish Pub was great. They have TV’s outside the pub so you can sit in a little quieter place and watch the games. The hotel grounds are very nice. Not much for kids to do at this hotel except the pool. The pool is very nice but it has weird hours. Pool closed at 5PM just as we were getting back to the hotel in the evening. This was very disappointing to the kids.
Summary: Very nice hotel but needs some work. I would stay again but without kids.
- Official Description (provided by the hotel):
- Allow JW Marriott Las Vegas Resort & Spa, with its discreet elegance, to set a new standard for luxury in Las Vegas. Only 20 minutes from the Las Vegas Strip, situated on 50 acres of lush garden landscape, this resort offers an impressive range of premium amenities and outstanding service. Relax in spacious guest rooms, which were just renovated, before indulging in one of 10 restaurants. Take a refreshing swim in the expansive outdoor pool with cascading waterfalls, pamper at Spa Aquae, or enjoy the excitement of Rampart Casino. In addition, our prime hotel location places you steps TPC Las Vegas, Red Rock Canyon and downtown Summerlin with great shopping and dining. Visit the JW Marriott Las Vegas Resort & Spa for a unique Las Vegas experience. The swimming pool is closed seasonally from October 29, 2017 - March 2, 2018. ... more less
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- Also Known As:
- Jw Marriott Las Vegas Resort, Spa & Golf Hotel Las Vegas
- Jw Marriott Las Vegas Resort, Spa And Golf
- Las Vegas Marriott