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“Great bike shop in LV”
Review of Las Vegas Cyclery

Las Vegas Cyclery
Attraction details
Santa Fe
Level Contributor
216 reviews
55 attraction reviews
common_n_attraction_reviews_1bd8 134 helpful votes
“Great bike shop in LV”
Reviewed November 24, 2012

Owners are super enthusiastic and support great local causes. We'll be back! Thank you for helping us on our recent visit when your new shop wasn't even open!

Visited November 2012
Helpful?
Thank XenaSfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EA-GuestRelations, Guest Relations Manager at Las Vegas Cyclery, responded to this review, December 24, 2016
Thank you so much for choosing Las Vegas Cyclery! We appreciate the feedback and we do love our community and do everything we can to make a positive impact. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • German first
  • Any
English first
Medford, Oregon
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Escape Adventures, Love them!”
Reviewed November 5, 2012

Went on the self guided biking tour to red rock last weekend, what a blast. Barbara was awesome and helpful getting us on the right tour for our skill level. Brandon picked us up from the Mirage and explained the tour as we rode out to the drop off location. I would recommend escape adventures to anyone coming to vegas and wanting to see the sights off the strip. I will be back for business in a couple weeks and going to try mountain biking!

Visited October 2012
Helpful?
Thank racerchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EA-GuestRelations, Guest Relations Manager at Las Vegas Cyclery, responded to this review, December 24, 2016
Thank you for choosing Escape Adventures! I am glad you had a good time and enjoyed the service you received. I hope the mountain biking went well and we look forward to guiding you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
142 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 87 helpful votes
“you can do better”
Reviewed November 3, 2012

yes the lady on the phone is rude (barbara) and the guides are less than ideal - young inexperienced guides - good riders but not into customer service
i did a half day ride with two others a while ago - the guide did not prepare us for the upcoming trail and could have done much better - he has us climbing for 90 mins of a 2 - 2 1/2 hr ride (which is stupid considering the 125 miles of terrain out here)
his inexperience is showing when the equipement breaks (seatpost - could have been detected before we rode out) and later some shift levers. no apology or consideration on the price.
I was with several very experienced riders, but he really never conversed..
mcghie's has better service and riders (Ask for Amy at the putpost of mcghie's)
the shop has good inventory but leaves lots to be desired on the customer service and experience side

Visited December 2011
Helpful?
1 Thank dedon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EA-GuestRelations, Guest Relations Manager at Las Vegas Cyclery, responded to this review, December 24, 2016
First I want to thank you for choosing Escape Adventures and you are correct we can and will do better. I do apologize for your experience and the equipment issues. We do care and I am sorry the guide did not show that. I hope you can give us another shot to show you that we do care and want you to have the best tour possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
88 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
“They need work on their customer service....”
Reviewed October 28, 2012 via mobile

Went on a half day " tour" where they picked us up and drove us up to the red rock canyon. Have to agree that the service is less than even acceptable..hey guess what you are in the service and tourism industry, maybe make an effort to pretend you don't have somewhere else you would rather be. Guy that dropped us off clearly didn't have much patience and wanted us out and on our way ASAP. We biked and the brakes on the bikes were a bit squeaky but for the most part in good condition. The poor souls that he took hiking told us they got the same vibe off the guide as they felt rushed and were not happy with his attitude. I'd rent elsewhere from happier people.

Helpful?
3 Thank 2pinacolodas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakton, Virginia
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Couldn't even get past the registration lady!”
Reviewed October 5, 2012

RUDE! This lady was nothing but rude. I was trying to book a trip for clients and understand the options. All she could do is be rude in her attitude, tone of voice and answers. Sory

Visited October 2012
Helpful?
2 Thank Rudy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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