My sister, myself and our husbands visited your Las Vegas location on Sunday, July 14th. This was a part of our trip we were looking forward to. We paid our admission and waited until we were called for our turn. I believe there was a small party of 4 before us and a party of 2 that came after us. After the party of 2, a TV crew came in with a gentleman and a couple of girls. We watched as they put on the red suits (several times for re-takes), filmed introductions with the local staff, and then made their way over to the pit. As we watched them put helmets on and off, watch the pit video, etc., we realized that we (paying customers) were going to get bumped out of our turn for this "celebrity." Come to find out, the gentleman was last years world poker player runner up ..... no one in my opinion worthy of bumping paying customers. I feel that if the staff came to us and said something, perhaps asked if we would mind waiting, I wouldn't be so upset. When we asked for a refund, we had to wait for "John" to come over (from the TV crew) to refund us. No apology was given, nothing at all. We spent time in a cab, $25 for cab fare there, and $25 cab fare back, plus the time waiting. I am very disappointed in our experience. I will not be afraid to share this will anyone else either. I hope you realize that you are in a tourist town, and those paying customers were the ones keeping your doors open, as the no one we spoke to while we were waiting were locals.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.