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“Staff gets an A+++”

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Embassy Suites by Hilton Convention Center Las Vegas
Ranked #100 of 263 Hotels in Las Vegas
Costa Mesa, California
1 review
“Staff gets an A+++”
Reviewed March 14, 2013

I recently had only a short amount of time to book a business meeting for 110 people, so could not visit the site---not my comfort zone. I wanted a place off the strip without a casino so as to not distract our meeting attendees during breaks and found this hotel online. Obviously I also wanting perfect meeting facilities with 5 breakout rooms and excellent food. The Embassy Suites more than delivered. Tammy Miller, and all the staff at Embassy Suites, were the best and they came through 100% with every promise. All of our food, set-up and AV needs were met without a hitch. The staff was outstanding from the first person I met at the front door to Tammy herself who orchestrated our entire event. I was hesitant to put my future with a new boss into someone else's hands but I can't say enough about what a great job they did. Hilton should invest a little in this hotel. It's a gem!

  • Stayed February 2013, traveled on business
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Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene R, General Manager at Embassy Suites by Hilton Convention Center Las Vegas, responded to this review, May 11, 2013
Thank You for taking the time to share feedback on your event that was held with us in Las Vegas. We are glad you chose our hotel and trusted our staff with your meeting needs.. Thank you for your kind words. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,479 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Fairhope, Alabama
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 9, 2013

This property was very tired and we were most disappointed. The bed linens smelled as they were old and had not been properly maintained or cleaned. The staff was just okay considering what they had to work with. Rather difficult to get a taxi from the property. We would not stay here again.

  • Stayed March 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Sherhadley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene R, General Manager at Embassy Suites by Hilton Convention Center Las Vegas, responded to this review, March 11, 2013
I am very sorry we were not able to provide you with quality of services you deserve. This is not typical of our hotel and staff, we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all our guests have a rewarding stay. Thank you again for your feedback and we hope you will give consider giving us another chance. Rene Ramos General Manager
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Granger, Indiana
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 5, 2013

We stayed here this past weekend, my husband had to be at the convention center. I would not stay here again. The best and only redeeming factor was the very pleasant and helpful staff. The hotel itself desperately needs to be remodeled and updated and that includes changing out mattresses!! Hilton needs to put some money into this place. We could have stayed at a much nicer place for the same price...next time we will.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GTWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene R, General Manager at Embassy Suites by Hilton Convention Center Las Vegas, responded to this review, April 27, 2013
Thank You for taking the time to write a review about your recent stay at our hotel, and we appreciate the kind words regarding our staff. We sincerely appreciate your feedback and we are very sorry you were unhappy with our suites. Guest comfort and safety are our top priorities and we regret you did not experience this. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Rene Ramos General Manager
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Palm Desert, CA
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 2, 2013

Normally we stay at the Platinum for their reasonable rates and spacious, comfortable suites. On our most recent trip, however, the Platinum had no vacancies for the dates of our visit. We've had good luck with Embassy Suites in the past so nervously, decided to give them a try. We weren't disappointed.
The hotel is a little less than a mile from the strip, but has a complimentary shuttle service that leaves for the Fashion Mall on the strip as well as the Convention Center at the bottom of every hour.
The suites are clean and comfortable and the complimentary breakfast is outstanding.
Another bonus is the considerably cheaper rates than the strip offers.
There is a charge for wifi unless you are HHonors members. So register for the HHonors program before you go, if you aren't already a member, to get free wifi and points toward your next visit to any Hilton affiliate.
We will definitely be returning customers.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank 2BizzyTravlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hartford, Ct
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 1, 2013

very standard embassy suites that is beginning to show age. Evening receptions and morning breakfast were very good. No upgrades for HHonors Diamond (I did not even get a mini balcony). walk to monorail was much longer than expected. next time I'd go to Elara or Tropicana instead of here.

Room Tip: premium balconies are 1104 1125 1003 1028 902 929
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  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Chuck R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2013

Great location off The Strip, free parking, free breakfast, free cocktails, great rooms and a very friendly staff. Also the hotel was nice and quiet, makes you forget your in the Vegas buzz. I requested a Balcony room and was rewarded with a corner room with a view of the Strip with the mountains in the distance. The room even came with it's own conference room as a bonus!

Room Tip: I requested a Balcony room and was rewarded with a corner room with a view of the Strip with the mou...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Allenclusive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emmett, Idaho
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 25, 2013

I've stayed at this property three times - twice on business and our latest trip during a family trip. The facility is well-maintained and the views are excellent - we had a room on an upper floor overlooking The Strip. The evening social hour is excellent and staffed by friendly people. The made-to-order breakfasts are a high point of this property and is always great. No casino or slot machines! About the only issue is Embassy's use of double beds vs. queens in their rooms.

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Convention Center Las Vegas

Property: Embassy Suites by Hilton Convention Center Las Vegas
Address: 3600 Paradise Rd, Las Vegas, NV 89169-3613
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Business Hotel in Las Vegas
#75 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Convention Center Las Vegas 3.5*
Number of rooms: 286
Official Description (provided by the hotel):
Relax near the Las Vegas Convention Center with spacious two-room suites, cooked-to-order breakfast each day and complimentary beverages and snacks each night at the hotel's Evening Reception. Just minutes from the Las Vegas Strip, Fashion Show mall and both the Sands Expo and Las Vegas Convention Centers. Hotel amenities include an indoor swimming pool, outdoor jacuzzi, on-site restaurant and bar, 24-hr business center, 24-hr fitness center and complimentary parking. Guests can request high speed Internet access for a fee. This Vegas hotel offers over 11,000 square feet of flexible meeting and event space. ... more   less 
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Also Known As:
Embassy Suites Convention Center Las Vegas Hotel Las Vegas
Embassy Suites Las Vegas
Las Vegas Embassy Suites
Embassy Suite Las Vegas

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