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“Welcome to the Cold Cockroach Hotel”

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Holiday Inn Club Vacations At Desert Club Resort
Ranked #34 of 263 Hotels in Las Vegas
Certificate of Excellence
Provo, UT
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Welcome to the Cold Cockroach Hotel”
Reviewed November 26, 2007

What a stay! When we arrived, we noticed there was construction going on and at check in we were informed that this resort had recently been sold to one of the large resorts for $30 million so they were clearing the area. As we drove over to where our room was there were signs posted around the hotel construction sites warning about asbestos dangers. We got into our room and decided to go out and when we returned later than night we switched on the light in the kitchen to have cockroaches scatter all over the counters and floor. We immediately called the front desk only to be told that nothing could be done about the problem until the morning when the manager returned. So we spent the night with the cockroaches. In the morning after showing in a tub that did not drain, we got back on the phone and tried to work things out, the manager and front desk basically told us, “too bad.” They refused a refund and at first even refused to move us to a different room, but we were eventually moved to another room without cockroaches. Because it was November it can be cold at night, and so we switched on the heater only to get cold air. We thought it would warm up, but it didn’t and we had to sleep in the cold. In our new room we again showered in a tub that did not drain. If you want a nice stay in Las Vegas, don’t stay here. The pictures are not a true representation, rooms have cockroaches, heaters don’t work, tubs do not drain, and the hotel management and staff really do not care about their reputation or the guests because the hotel has been sold and will soon be gone.

  • Liked — Nothing!
  • Disliked — Everything! Horrible Stay!
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank lijiaxu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Pittsburgh
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 18, 2007

After reading the negative reviews my wife and I were a bit concerned about the Summer Bay timeshare for our trip to Vegas.
Upon arrival we were informed our "request" for a non-smoking room could not be immediately filled, however, if we returned in a few hours they would make every effort to have one available. We did check out 2 smoking rooms but chose to return in a few hours in hopes of having a non-smoking. Two hours later, Summer Bay Registration called my wife's cell to inform us the unit was ready!!, we returned and checked into a 3rd floor non-smoking 1 bed room with balcony. This "delay" was the only negative we experienced (yawn) and well worth the wait.

Sure, the carpeting is a bit worn & the air conditioning unit a bit noisy & the rooms were not as plush as the ones at the Bellagio but we enjoyed our stay and the location is a big plus.

We found the staff to be very friendly and accomodating, the grounds safe and inviting and our balcony unused. We didn't use the balcony because we spent most of our time seeing the sights, gambling, shopping, dining & doing in Vegas what people do in Vegas - we barely had time to sleep.

The place is an old Vegas "classic" and we both will be disappointed when it's demolished and becomes some mega-resort's Sports Arena. Enjoy it while you can, too bad we didn't discover it sooner.

P.S. - We did "discover" the Amargosa Opera House in Death Valley Junction - go see

  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dpt001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver, bc, canada
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 20, 2007

Our friends have this property as a time share and we stayed with them for a week.

The first night they tried putting us in a REALLY old, smelly small room and it was unbearable so we requested to be moved. The next room 5-- (can't remember the exact room number) was OK. Nothing spectacular, especially given the price. The room location and size was excellent - directly behind the Imperial Palace, but that was about it - the following is a list of everyhting that was unacceptable to us (and we are not overly picky, just want a nice, clean room):

- Bathroom had a weed GROWING out of the sink - Litterally! (I should have taken a picture of it!) Sink did not drain properly.
- The shower did not have a head (i.e. a jet of water only coming from the pipe in the wall)
- Bathroom was quite dirty and tub was so dirty we only showered (i.e. no baths)
- We were suppost to have maid service twice in the week. We never got any maid service except we we called to request the towels to be replaced.
- TV remote did not work
- Windows had no screen - the only locks were the little metal clips you screw on and off. Not exactly high security.
- Air conditoning worked...too well, unit would not shut off! We could chnage it to fan, or heat, or A/C but if you want to turn it off you couldn't!
- Pool outside the room (attrium style) was small but nice except not heated.
- Kitchen was poorly stocked (i.e. few plates, utencils, glasses, non-telflon cook pans....NO dishwasher. Fridge/Kitchen table was good.
- Livingroom hide-a-bed was ok, comfy enought for a hide-a-bed.
- Summer Bay does not offer any kind of breakfasts in the morning.

Would not stay here again. If you do stay here - ask for the newest rooms available and/or ask to be as close to the Imperial Palace as possible - otherwise the back of the property can be quite a walk to the Vegas Strip.

Don't expect much and you may enjoy your stay. I'd rather stay at a different property or a Hotel.

  • Stayed October 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crystart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, Ca
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 4, 2007

Located behind the Imperial Palace in the middle of the Strip, this hotel is the best! Close to everything and equipped with everything. The resort has two dozen little 1-2 story buildings: all gated! Pool and jacuzzi every 2-3 buildings, BBQ pit, outside tables! The suite we got had CA King bed in the bedroom, and sofabed in the living room. TV in both, plus dining area with table and 4 chairs. The kitchen was spectacular. Extremely clean and better equipped than your own: fridge, microwave, electric range, can opener, coffeee pot, utensils, pots and pans, plates, cups, glasses, even dishwashing liquid and towels!!!
I was so pleasantly surprised by this hotel/resort that I had to write about it! All this for around $100/day!!! For a family of 4 this IS THE BEST VALUE IN VEGAS!

  • Liked — location, service, cleanliness, value.
  • Disliked — I don't think there was something we did not like!
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Valeria2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 2, 2007

DO NOT STAY HERE! We experienced everything from holes in our sheets to a cockroach in the bathroom. The carpets have not been cleaned in years (socks will be black in minutes!), the pools have dead bugs that are NOT removed daily, and housekeeping didn’t take out our trash in 5 days. It would be cleaner to stay on the streets of Las Vegas!

Stayed October 2007
Helpful?
6 Thank wineofatime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 26, 2007

This resort is soooooo unknown that the taxi drivers didnt know where to find the place....! even though it is only one block back from the strip.

the lady that helped us check in, although efficient, was not the most friendly person to have as a first point of contact!!

The bell-hop was the only pleasant, and helpfull person working at this resort.

I went to the concerige to get information about booking tours and activities.....she was rude! I dont think she realised we could actully hear her conversation on the phone....! where she was telling the person on the other end how much she disliked waiting for customers to make up their mind about what they wanted to do...her comment that most offended was "they should have figured out what they wanted to do before they got here, instead of wasting my time discussing it amongst them selves,,,"

NEVER expect to get a taxi from this hotel....they have a direct phone line to two taxi firms, I called one and was told pick up would be in 10-15 minutes....an hour and a half later we were still sitting there like idiots waiting..... luckily for us, as that point the bell-hop dude, told us that we would have better luck getting a taxi at one of the bigger hotels...he even gave us a ride to the back of Harrah's to catch a taxi....!

Although the room was reasonable clean, they could have spend a little bit of time cleaning the mould from the tiles in the bathroom....

Changing the towels daily would also be a fantastic idea.....at the moment policy is to change the towels once a week....and there is no point in asking for more, they take longer then the taxi's to arrive....! Just go get some of the pool towels.....!

I can see why this place is scheduled for demolition....

  • Liked — checking out, knowing we were leaving
  • Disliked — Checking in
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maoris_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa Canada
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 22, 2007

We were worried after reading all of the negative comments but all we can say about this resort is great.
We arrived and were welcomed at the front desk we were given a ride to our room which was off the main lobby.
When we arrived we were pleased to see that we got exactly what we odered a one bedroom non smoking unit. The unit was very clean and comfortable we had easy access to the pool and sauna that was maintained everyday with new towels at our disposal.
The grounds are very secure and I always felt safe walking thru and from the main strip, the best way to get to the strip is through the back garage of the Imperial Hotel.
People who complain should look at the rates of the prime hotels and go there this is not a five star and it does not pretend to be but I can tell you the it is a good 3and half to four star and when they rebuild it will become a four star for sure. I would not hesitate to recommend this hotel I have been to a lot of resorts and would be glad to come back.

The staff will do everything to make your stay worthwile. There is also a barbaque at each location if you wish to cook your own meals The corner store sells beer, softdrinks and anything that you require from a corner store and it is only minutes off the complex.

Last comment forget these negative people and go and enjoy your stay some people will find faults with everything and quite frankly this resort does not deserve the bad comments that it gets.

Bob Pat Ron and Joanne from Ottawa Canada - Orléans

  • Liked — accesible to strip and safety
  • Disliked — cleaning of room only once a week
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Bob-Pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations At Desert Club Resort

Property: Holiday Inn Club Vacations At Desert Club Resort
Address: 3950 Koval Ln, Las Vegas, NV 89109-4702 (Formerly Holiday Inn Club Vacations Las Vegas - Desert Club Resort)
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#51 Romantic Hotel in Las Vegas
#53 Family Hotel in Las Vegas
#68 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Club Vacations At Desert Club Resort 3.5*
Number of rooms: 648
Official Description (provided by the hotel):
Located only one block from the famous Las Vegas Strip, Holiday Inn Club Vacations(R) at Desert Club Resort offers the best of both worlds. Enjoy a quiet oasis with non-stop excitement close by in one of the most exciting entertainment destinations in the world. From world-class performers and live shows to incredible dining and casino action, nothing beats like the heart of Vegas-and you'll be right in the middle of it! The resort features villa accommodations with fully equipped kitchens, living and dining areas, plus free Wi-Fi internet access. Many amenities have been refurbished or added to enhance your stay experience. This includes a newly expanded poolside restaurant and bar, state-of-the-art clubhouse, large Marketplace store, two fitness centers and family activity center. You'll also enjoy five heated outdoor pools open from 6am until midnight, plus putting green and shuffleboard courts and outdoor grilling stations with shaded seating areas. Guests enjoy complimentary shuttle services around the large property and to stops at some of the largest casinos on the Las Vegas Strip, which is located only one block from the resort. It includes a stop at the Freemont Street Experience, one of the most popular outdoor attractions in downtown Vegas. Experience world-class live entertainment from top performers such as Celine Dionne and Rod Stewart, shows like Cirque Du Solei's Beatles LOVE and O, incredible restaurants from top chefs and incredible night clubs. ... more   less 
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Also Known As:
Desert Club Hotel Las Vegas

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