When I arrived at the hotel I was a little early, waited around the lobby till 3pm (check-in time) and asked if my room was ready. I've just arrived from my flight and it was my first time in Las Vegas. The front desk person said no, I don't understand why there would be no rooms available....As well, the front desk people didn't look jolly or welcoming. I've stayed at many Westin Hotels and this by far has to be one of the worse in customer service! On a positive note, the hotel room was not bad, the room was clean and the beds were comfy. The location was okay... not that far of a walk from the strip, and easy access to their public transit. Another complaint I have is that the hotel charged me for two rooms when I only stayed in one. I made several adjustments to my reservations previously, but I confirmed and finalized that I only wanted one room during my stay. When I went back home I had saw on my credit card bill that I was charged twice, I was really upset and called Westin right away with my concern. The lady on the phone who was also rude, gave me a hard time insisting that I reserved two rooms, clearly I didn't. I have proof on my email. You could barely hear her voice, and in between she would pause for long periods of time and I would keep saying "Hello". I honestly wasn't pleased with my phone conversation with her. Overall, my stay here was okay but the customer service was very, very disappointing!!!
- Official Description (provided by the hotel):
- The Westin Las Vegas Hotel - Casino & Spa is located 1.5 Blocks east of the famous Las Vegas Strip, Forum Shops, Miracle Mile, the LINQ & High Roller observation wheel, World Market and Premium outlet mall. Just minutes to Las Vegas Convention and Sands Expo Centers, UNLV campus and 5 miles from McCarran International Airport. ... more less
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- Also Known As:
- The Westin Las Vegas Hotel, Casino And Spa
- The Westin Las Vegas Hotel Las Vegas
- Westin Las Vegas
- Las Vegas Westin