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Reviewed 4 weeks ago via mobile

First time staying here and was greeted by an angry construction worker on property directing cars. He was standing in front of the valet direction sign and told me to pay attention to where I'm going and scolded me for not seeing the sign. At check in I told the front desk about what happened and she said , " nothing I can do , city worker " guess I looked like I was from Mars and didn't know anything. After setting her straight on who's on their property and which sub contractor is working onsite she then called the supervisor who gave me the project directors card. Not a good start.

The room was sub par, basic, the halls were filled with drunks all hours and a huge step down from the Encore. No more 3 day offers from Harrahs thank you. I will pay for better service and better accommodations. Oh and $24 a day for valet to top it off. Encore and Wynn know how to retain a customer... Grade is a C-

Date of stay: January 2020
Trip type: Traveled solo
2  Thank Rickcabo24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew B, Digital Reputation Specialist at Harrah's Las Vegas Hotel & Casino, responded to this reviewResponded 4 weeks ago

We appreciate your review. All feedback serves as a means of improving the services we offer. We aspire to provide a fun experience for all of our guests, so it is always disappointing when we hear we have missed the mark. We regret any issue with customer service and your room. We hope you will consider staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We took our annual friends winter get away to Las Vegas. We stayed at Harrah's Casino. They were doing extensive renovations on the slot machines daily. It wouldn't have been so bad but day after day more areas where shut down and tore out, without any new areas opened up. We had to go next door to find any slot machines to play, wished they would have let us known what week they where doing that work.

Date of stay: January 2020
Review collected in partnership with Caesars Entertainment
Thank wilbyfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew B, Digital Reputation Specialist at Harrah's Las Vegas Hotel & Casino, responded to this reviewResponded 4 weeks ago

Thanks for the review on your latest visit. While we are glad you enjoyed yourself in general, we regret any issue with casino renovations. We strive to give our guests fun, memorable experiences, so it is always disappointing when we fall short. We hope to see you again in the near future.

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Reviewed 4 weeks ago via mobile

We love staying at Harrah's! Great location, entertainment (Tape Face) and variety of food (Fulton Street Eatery).
We also LOVE Keno and all our Keno staff!
Good Sports betting too.
What's not to Love.♥️

Date of stay: January 2020
Trip type: Traveled with family
Thank dianepeoplefirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had the misfortune fo staying at Harrahs in Vegas Jan 10-15 and based on the terrible customer service reived from staff throught the complex it will be the last. The check in was dreadful, nothing explained and when I asked a question I was huffed at. Room wasnt cleaned 2 out 5 days, no appology just told we must have left the "Occupied" sign on the door, we did not! Such a shame as the room was nice and clean, the view was of the a/c ducts and nothing more but you dont come to Vegas for a room with a view.
My honest feedback is I have stayed many times in Vegas and try to stay at a new hotel each time, this is not one I owulkd reccomend to anyone as for the same money you can stay at Planet Hollywood, beter location and way better customer service. Give this hotel a miss.

Room tip: Ask for higher up floors for a better view if thats your thing
Date of stay: January 2020
    • Value
    • Location
    • Service
2  Thank Misfitsmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew B, Digital Reputation Specialist at Harrah's Las Vegas Hotel & Casino, responded to this reviewResponded 4 weeks ago

Thank you for the review. We regret any issue with customer service. Our goal is to provide our guests with a fun experience, so it is always disheartening when we are informed otherwise. We truly hope you will keep us in consideration when you make your next visit, as we would take that opportunity to deliver the kind of product and service you expect and deserve.

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Reviewed 4 weeks ago

The central issue we had is that - and to be clear everything/everybody else was friendly, attentive and enjoyable - if you decline room service, you WILL be visited every other day by two Harrahs Security associates who MUST enter your room and enter a code on the telephone. This was not explained to us, nor was it explained when it happened. I imagine it’s for security?!? Regardless, we’ve traveled a lot - all over the world - and have never had something like this forced upon us. It may seem like a small inconvenience, but just wait until it happens when you’re getting dressed, or even worse, hoping to sleep until 9:30 am on OUR VACATION. Additionally, our flight was delayed on check-out day and so we asked for an extra hour in the room - from 11 am until noon - and were charged $25. Again, a disappointing first for us.
Otherwise, we were and have been happy staying here and have for years. But we will not be returning.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
1  Thank derekbW9684YX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew B, Digital Reputation Specialist at Harrah's Las Vegas Hotel & Casino, responded to this reviewResponded 4 weeks ago

Thank you for the review. As the hotel owner, we retain the legal right to enter our guest rooms. Our team members only seek to access guest rooms to conduct hotel business, such as housekeeping, maintenance and room checks. And while we do have the legal right to enter, our team members will always knock and announce their presence, and we strive to conduct all hotel services at a time and in manner that least inconveniences our guests. We hope to see you again in the future.

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