This is a beautiful hotel. The rooms are fabulous. The service wonderful. It should be a 5 Star property. But two situations prevent me from granting Encore the top rating.
On check in, we were "offered" the opportunity to upgrade our view for $20 per night. We declined. While we checked in at 1 pm, we were told that our room would not be ready until 3 pm. We received a call at 3 pm and picked up our key. Our room had a wonderful view of the strip on the 31st floor despite the fact that we declined the view room. It seems that this is a standard practice in Las Vegas...at check-in you're offered an upgrade. A nice, luxury property as Encore should be beyond this practice. Offer the upgrade when you make your reservation.
Our second disappointment was in the Society Restaurant. At breakfast, the place was only 2/3 full. We waited 10 minutes for a table, 10 minutes to be approached for our order and get our first cup of coffee, and 20 minutes for our food. Other diners were complaining to management. The food was good, but the service was lacking and the kitchen could not turn out food on a timely manner. When we complained to the manager, we were "invited" to return for breakfast the next morning. Unfortunately, we had to decline since we had an early flight and Society did not open until 7 am.
You will love Encore. Just avoid the Society and rehearse "no" when the upgrade is offered.
- Official Description (provided by the hotel):
- Encore, the new signature resort in the Wynn collection, is now taking reservations. Encore complements Wynn Las Vegas' repertoire of accommodations, culinary offerings and leisure activities to include eleven new retail boutiques, seven new cozy bars and lounges, five new signature restaurants, one ultra-chic nightclub and a European-inspired spa and salon facility. Indulge in Encore's casually elegant approach to ambiance. Conceived as a collection of neighborhoods, the resort is designed to fill your stay with moments of discovery and evoke your sense of wonder. ... more less
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- Also Known As:
- Encore At Wynn Las Vegas Hotel Las Vegas
- Las Vegas Encore At Wynn