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Ellis Island Hotel Super 8 Las Vegas
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Reviewed January 6, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
James C, Guest Relations Manager at Ellis Island Hotel Super 8 Las Vegas, responded to this reviewResponded February 12, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 6, 2014

There should be signs in the stairway that read - "Tread Lightly" We stayed in a room right by the stairway on New Years Eve, and the people moving up and down the stairs were louder than the fireworks! The hotel was great because they had an outdoor heated pool & hot tub. Also Pet Friendly. Great nice cheap place to stay which was a 10 min walk to the strip.

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
1  Thank Ronalda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, Guest Relations Manager at Ellis Island Hotel Super 8 Las Vegas, responded to this reviewResponded February 12, 2014

Thank you for taking the time to review your stay with us at the Super 8. I'm pleased to hear that you enjoyed your stay and were happy with the location and price. Also, I'm glad to hear that you were able to stay with us during New Years Eve, as it is a great time to be in Las Vegas. I would like to apologize, however, if you experienced any inconvenience due to any noise during your stay. As you may know, New Years Eve is a very busy and rowdy time but our security staff is very diligent in trying to keep the noise levels to a minimum. I hope that you decide to stay with us again in the future. If you have any questions, feel free to contact me at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

We stayed here for over 3 days, the first night we enter the room was ok, until we reached the bathroom to check it out, the tub was dirty, it actually had hairs from the last person that used it. Smelled like a dead rat and the zinc didn´t work, the tab was unscrewed and no water run out.

Funny to have a bathroom indoors without any air system or window. Anyhow, the bed had hairs too and funny red stains in the carpet.

It´s a motel after all, i wouldn´t expect much, but i find the bathroom issue a little bit OBVIOUS.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gian Ca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, Guest Relations Manager at Ellis Island Hotel Super 8 Las Vegas, responded to this reviewResponded February 12, 2014

I apologize that your room was not to your 100% satisfaction upon arrival at our hotel. I can assure you that this is not the standard that we hold ourselves to here at the Super 8. I cannot say how this occurred but I do know that our front desk staff is always ready to assist in rectifying any issues our guests encounter when notified. I hope that this matter was resolved quickly and efficiently for you and I also hope that this does not deter you from staying with us again in the future. Your experience was definitely an anomaly and I apologize again for any inconvenience you experienced. If you have any questions, feel free to contact me at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
James C, Guest Relations Manager at Ellis Island Hotel Super 8 Las Vegas, responded to this reviewResponded February 12, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 30, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
James C, Guest Relations Manager at Ellis Island Hotel Super 8 Las Vegas, responded to this reviewResponded February 12, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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