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“Not a very good choice” 2 of 5 stars
Review of Super 8 Las Vegas Strip Area at Ellis Island Casino

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Super 8 Las Vegas Strip Area at Ellis Island Casino
Ranked #160 of 266 Hotels in Las Vegas
Panama City, Panama
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Not a very good choice”
2 of 5 stars Reviewed March 27, 2013

I've staid Super's 8 near airports before, and for the price and just one night before a flight I always consider them. But this one was disappointing. We were looking for a hotel for stay 18 hours before our flight, so we thought it was a good choice.

The door lock was backwards so we couldn't open it. The hallways were dark and dirty.

Room itself was just ok. Although it definitely has everything you need and it was clean. But overall we got a bad impression so I'm not staying again here.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Pty13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, Guest Relations Manager at Super 8 Las Vegas Strip Area at Ellis Island Casino, responded to this review, March 31, 2013
I'm very sorry to hear that you don't consider our property a "very good choice". I see that you stated that our rooms were clean and had everything you needed, but you still got a bad impression. I'm a bit confused by this. Also, I'm not sure what you meant by the door locks being backwards and you were unable to enter your room. You stated the rooms were clean so you were apparently able to enter the room. Did you notify any of our front desk staff about this matter? They would have been more than happy to assist you with any issue you had.

Also, I would like to point out that all of our hallways are brightly lit with LED lights and are cleaned daily so I'm surprised to hear you call them "dark and dirty".

I apologize if your stay with us here at the Super 8 was less than ideal and I'm dismayed to hear that you have decided not to stay here again. I feel that the Super 8 is a wonderful place to stay while in Las Vegas and I hope that you decide to give us another chance to serve you in the future to hopefully change your mind. If you have any questions regarding your stay, feel free to contact me any time at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Las Vegas Strip Area at Ellis Island Casino

Property: Super 8 Las Vegas Strip Area at Ellis Island Casino
Address: 4250 Koval Lane, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Casino Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Las Vegas Strip Area at Ellis Island Casino 2*
Number of rooms: 288
Official Description (provided by the hotel):
The World's Largest Super 8 just 1 block off the Strip! Newly Remodeled offering 24 Hour Courtesy Airport Shuttle, 24 Hour Heated Pool and Hot Tub, Free WI-FI, Free Parking, Free Local Calls,Interior Corridors, Pet Friendly Rooms Available, In Room Coffee Makers. Award winning Ellis Island Casino and Brewery is located next door. Ellis Island features a 24 Hour Restaurant, BBQ and Metro Pizza. ... more   less 
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Also Known As:
Super 8 Las Vegas Hotel Las Vegas
Super 8 Motel Las Vegas Strip Area
Super Eight Las Vegas
Las Vegas Super Eight
Las Vegas Super 8

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