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“Not up to standards”

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Ellis Island Hotel Las Vegas
Ranked #141 of 262 Hotels in Las Vegas
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2,280 reviews from our community

Traveler rating
    339
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    294
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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Mar del Plata, Argentina
Level 6 Contributor
297 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed March 19, 2013

You know you will have a clean bed most of the times. But everything here is so cheap. Non existant decoration and the rooms are all the same. Small and sometimes filled with smell of cigars even when the room is a non smoker. It is cheap, wich is something to considerate if you are spending a lot of money in town.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esvian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, Guest Relations Manager at Ellis Island Hotel Las Vegas, responded to this review, March 26, 2013
Thank you for taking the time to leave a review of our property. I'm glad you feel that the Super 8 is a "reliable choice" for price and customer service. I am a bit dismayed to hear, however, that you feel our property is cheap. We recently underwent a multi-million dollar renovation to ensure guests have a newer, fresher Super 8 to call their home while in Las Vegas. Regarding the decor of all of our rooms being the same, I was under the impression that most hotels in Las Vegas have a consistent theme for all of their rooms and that this was a common thing. Unless you are staying at a property with themed rooms, there is not much variety in hotels from room to room. Regardless, I hope that you decide to stay with us again in the future. If you have any questions regarding your stay, feel free to contact me at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 19, 2013

The Motel was nice, clean & close to the strip. Although I was not there for pleasure. My only complain was that the internet connection was not good & poor at best. I was there on business & needed access to the internet. Although the signal strength is good through out the motel I could not get to the sites I needed. I asked to be moved & the morning clerk said it was OK but when I returned form the seminar I was told (night clerks) that it was impossible. This caused me to miss a few deals which I was not happy about. I was moved the next night with the help of the day clerk who blocked a room for me before I left in the AM for the seminar. I wish I could remember his name. If the internet is not important to you then this is a great motel but if it is important, get another place to stay or get a mobile hotspot on your phone...

The 1st room I was in was suppose to be non-smoking but I could smell the smoke, & since I have asthma, need I say more...

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Darrel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James C, Guest Relations Manager at Ellis Island Hotel Las Vegas, responded to this review, March 21, 2013
Thank you for taking the time to write a review of your stay with us here at the Super 8. I believe I was the one who was helping you switch your room to be closer to the Wi-Fi router. I'm sorry if there was any confusion with the night shift not being able to accomodate your request the first night you returned from your seminar. Normally it would be a simple matter of switching your room. Hoever, we were sold out that evening and there was no rooms available to switch you to. That is why I had to block a room for you the next day to make sure we would have something available even though we were sold out. I hope this issue doesn't sour you on choosing to stay with us again in the future. If you have any questions regarding your stay, feel free to contact me at 702-794-0888 or rstrickland@super8vegas.com.

Warm Regards,

Robin Strickland
Guest Services Supervisor
Super 8
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ellis Island Hotel Las Vegas

Property: Ellis Island Hotel Las Vegas
Address: 4250 Koval Ln, Las Vegas, NV 89109-4568
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Casino Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ellis Island Hotel Las Vegas 2*
Number of rooms: 288
Official Description (provided by the hotel):
A true landmark for almost 50 years, the family-owned Ellis Island Hotel, Casino & Brewery is an affordable, comfortable blend of casino thrills, family-friendly atmosphere and superb dining with a whole lot of warmth and hospitality. Ellis Island Hotel, Casino & Brewery features 289 guest rooms and 12 suites that, while completely renovated, also give you the feel of staying in one of the classic hotels that made Las Vegas famous. From our convenient location near the Strip to affordable rates that make us one of the best values in Las Vegas, we’re the perfect gateway to exactly the Vegas you’ve come to experience. Newly Remodeled Rooms, Heated Pool and Hot Tub, Free WI-FI, Free Parking, Free Local Calls, Interior Corridors, In Room Coffee Makers. Ellis Island Casino features a 24 Hour Village Pub Cafe, BBQ, Metro Pizza and Julio's Tacos. ... more   less 
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Also Known As:
Super 8 Las Vegas Hotel Las Vegas
Super 8 Motel Las Vegas Strip Area
Super Eight Las Vegas
Las Vegas Super 8
Las Vegas Super Eight

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