After reading comments on site before I travelled, I was nervous. I even called the hotel 3 weeks before I went and spoke to guest service agents– Diane and Sean. I told them of my concerns and they assured me that I had nothing to worry about, I should not beleive every comments on the internet. Upon checking in the hotel, yes the lines were long, but it moved very quickly, I was told that only a queen smoking room was available. I told the guest service agent that I reserved a non-smoking king room. I explained that I am asthmatic and could not stay in a smoking room, first the guest service agent did not want to change my room as she stated that rooms are reserved and given out on a fist come first served basis and that although I booked a non smoking room, it was not guaranteed that I would be given that room. I asked her to try finding a non smoming room as I could not stay in a smoking room. I remained calm and again asked her for a non-smoking room and again she said that she could not. Finally the guest service agent next to her told her to unblock a room for me, which she did.
The room was clean, except of the apple peel that remained on the floor for my entire 4 days stay, although the cleaning person came in everyday.
The furniture is old with scratches and the sitting chair is in horrible condition that I did not even sit on the chair and definitely needs to be changed. The bed was soft but comfortable. The bathroom is spacious and clean. Although I was surprised my the room we were given based on users comments, I think that because I called in advance and spoke with Diane and Sean from guest service, as the guest service agent indicated that there were notes in the records, I wondered what kind of room I would I have received otherwise? Would I stay at this hotel again – probably not.
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- Also Known As:
- Luxor Las Vegas Hotel Las Vegas
- Luxor Hotel Las Vegas
- Luxor Resort Las Vegas
- Pyramid Las Vegas
- Las Vegas Luxor Resort
- Las Luxor Vegas
- Las Vegas Luxor Hotel