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“Consistently Bad Service”
3 of 5 bubbles Review of Simon Restaurant & Lounge - CLOSED

Simon Restaurant & Lounge
Price range: $22 - $52
Cuisines: American, Japanese, Bar, Sushi, Pub, Eastern European, Armenian
More restaurant details
Restaurant details
Good for: Special occasions, Business meetings, Bar scene
Dining options: Late Night, Lunch, Brunch, Breakfast, Dinner, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff
Dining style: Casual Dining
Neighborhood: Paradise
Houston, Texas
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Consistently Bad Service”
Reviewed February 26, 2014

I often stay at Palms Place so I have eaten here 4 or 5 times. The ambiance is good but the experience is repeatedly let down by bad service and inconsistent cooking. The food often comes out undercooked or tepid, the food often takes a long time, and there is never a manager on duty checking with the guests. I have had the waiter set food down, then immediately comment it's not cooked right and take it away.

It's really a shame because the menu is a pretty decent sushi fusion concept. It's just all executed without care and attention. Unless you are at Palms Place and too lazy to walk somewhere else I would probably skip this place.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank PhilipSkeete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

227 reviews from our community

Visitor rating
    96
    73
    33
    19
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
winnipeg
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Sliders are a ten.”
Reviewed February 26, 2014

Nice little space to hang out. Nice lounge.very bright floor to ceiling windows.all food we tried was exellent!

Visited January 2014
Helpful?
Thank bobboom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
95 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
“Great Service and Tasty food”
Reviewed February 18, 2014

Very attentive staff and the atmosphere is serene overlooking the pools. Their edamame appetizer is a must try, a little bit of spice, char, and citrus make this a tasty dish. The albacore sashimi was excellent and a good portion. Opted for the roasted chicken with chimichurri sauce as a main course and it was not disappointing. Will be coming back.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CAtravelerLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
13 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Good Food, Great Service”
Reviewed February 11, 2014

Our waitress was great, she helped us make some great selections and avoid others.
Plus you get cotton candy at then end! What more could you want.

Visited January 2014
Helpful?
Thank JessiBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
165 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 159 helpful votes
“Inconsistent quality”
Reviewed February 10, 2014

We ate breakfast here twice during our stay last week. One morning was better than the other. In addition to our breakfast entrees, we ordered a fruit platter on each morning. One morning it had melon with strawberries, blueberries, raspberries, and blackberries. The second morning it had melon with a few blueberries-no strawberries, raspberries, or blackberries. One morning I got a hard, cold waffle on a plate that was too hot to touch (i.e. it had been left under a heat lamp waiting for my spouse's breakfast to be cooked), the second morning I was served delicious pancakes and bacon. The wait staff was also inconsistent. The first morning, our female server was inattentive-no plates for the fruit platter, we had to eat directly from the platter, and she didn't put in the order for our bacon. The second morning, the server brought us plates with the fruit platter, the food came out hot, and the order was complete. The dining room is bright and modern, but located in a remote corner of the Palms Place, a long walk from the Palms hotel and casino. So far that after taking an elevator to another level, there is a moving walkway (think airport style) to move guests from the hotel/casino to the Palms Place. And as other reviewers have mentioned, there are many dark hallways/corners to pass through in order to get here. Bad design. Would not recommend making the effort since the food was not that good.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank reesecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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