We experienced CUT on New Years Eve after our friends' wedding earlier in the day. Our reservation for 7 was for 7:30p but when I stopped in at the restaurant to check in at 6:30, I was told that our table was ready anytime we were. Good thing, as this was quite the leisurely meal, we soon found out.
We were seated at the farthest table in the corner of the room. The seating arrangement worked nicely, although I nearly took out a waiter and a patron as the hostess attempted to make conversation over her shoulder with me, while whisking us through the restaurant.
Our servers introduced themselves to us and asked about drinks. We requested a wine list and started to peruse the menu. Shortly thereafter, we received the explanation of the beefs cuts and what we could expect to taste, as well as how their meats were prepared. This should have been my first clue for my own meal.
After what seemed like an eternity(nearly a half hour), our waiter returned to collect drink orders. 3 glasses of red wine (2 cab, 1 pinot), a beer, and 3 waters. We waited 10-15 minutes for those to arrive, and then went about ordering our food. Once ordered, we received breads - oooooh so delicious(I'm sure you've read about them here on other reviews)! Breadsticks on the table proved to be messy to eat, as parmesan flaked everywhere.
We ordered a few appetizers including the beet salad, apple salad, and butter lettuce salad, pork belly, and the maryland blue crab & shrimp cocktail. Each were delicious and stood soundly with excellent flavor and texture.
Our group ordered all different cuts of beef, including the PRIME porthouse for 2, petit cut filet, and more. For 7 people, we also ordered 4 side dishes - 2 potato puree and 2 mac & cheese.
This is where things started to fail.
The meals were served to the wrong diners, to start. Once the first plate was incorrectly set down, the rest of the team of servers failed.. including one server who set down my "pork" in front of me, which was not pork, but Bone in Rib Eye. What?? ugh. From there, there was some swapping of plates and a quick discussion of what went where. Chaos.
The sides were then served to each diner. I'm not certain about you, but I like more than a tablespoon of potatoes when I'm served a 20oz Rib Eye. That's all that was available, though, so we made do. The potatoes tasted delicious, as did the mac & cheese, which was stringy and difficult for the waiter to serve.
The kitchen seems to have a problem cooking their meat to the correct temperature. The petit filet my friend ordered medium, was rare in the middle. I know this is an easy thing to have happen to filet.. but this is CUT. A $52 piece of meat should be prepared correctly!
My Rib Eye? Wow.. very sad. I had to physically SAW THROUGH the char on the steak to get a piece that was not hard and crusted over, and overseasoned. I'm not a fan of charred meat to begin with but a light char on this piece would have been appropriate. I was sad to have to leave hunks of meat behind because they were too tough to even cut through, despite having paid $64.
The Porterhouse for two, for the bride and groom, was cooked inconsistently as well, even though it was ordered medium... one side was rare and the other medium/medium-well.
With three diners only drinking water, one would think that the servers would be attentive to their glasses and watch for empty. Heck, we've seen better service at Applebees when it comes to water. My husband is a stickler for having a drink at all times, and the service here was an epic fail in that department. It was so random, the servers would come by, fill up one water glass and neglect two others on the table. I expected that they ran out of water, but no.. they just moved on to another table and poured more water for another patron. What the heck?
By the end of our meal, we'd lost a server completely (hadn't seen him in quite a while), and the other, more jovial one, was notified that we were disappointed that they couldn't keep glasses filled, and that the service was lacking.
I've eaten at numerous high end places in my day.. this is not one we'll be returning to, sadly. I have found other steakhouses in Vegas to be as comparably priced with excellent cuts of meat and far better service.
We were seated at our table at 6:30p. We finally left around 9:30p. While I'm glad they didn't rush us through, I can now see why they didn't have a reason to.
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