I just returned from staying a whole week at this property and all in all, it was a good experience. There are areas for improvement, but for the most part, you will enjoy your stay here. The Good: Rooms are very spacious, clean, smell good, nice sized balcony with a BBQ/table/chairs, and good sized bathrooms. Check in was a breeze and staff were friendly. Staff were also very friendly at the Resort Host counter. One staff, Branden, went out of his way to ensure our stay was great and we had directions to area sights. Another female staff printed off our boarding passes and directions as well. There is plenty of parking and the lazy river pool and main circular hot tub were wonderful places to relax and meet friendly people.
Areas for improvement: One staff person, an older lifeguard named "Monte" was incredibly rude and you could tell did not enjoy his job. I went to return towels one morning and was met with a bad attitude and when he asked a question about the name on the room, but meant the room number, and I told him the last name, he responded incredibly rude and curt, yelled at me "THAT'S NOT WHAT I ASKED." I later inquired with another lifeguard about this behavior and was told that in fact this guy is rude to most people and that you just have to tell him to "stop being a jerk" and he will stop. I do not own a timeshare at Worldmark, but was a guest interested in possibly joining, but not after seeing this behavior. It is apalling that staff at the Worldmark apparently excuse this abusive behavior to guests. I will say this was an anomoly amongst the staff here and most everyone else I encountered bent over backwards to help. Nevertheless, this behavior must be addressed.
Wi-Fi: The wireless in the unit was a joke. Reception only worked near the pool and they charge a weekly or daily fee for use. For what people pay to stay here, Worldmark should really invest in quality wi-fi free Internet for guests. I was forced to use my Blackberry.
Other areas for improvement: One of the 4 pools/spas was closed, another spa was lukewarm and the lifeguards don't bother to tell you this BEFORE you enter, but tell you after that there is a heating issue with this nice spa. The spare room in the 2-BR condo unit borders the busy Las vegas Blvd. and the noisy air unit for the condo. If you do not turn the temp to 71 and put it on auto, the loud fan runs all night and will keep you up.
Recommend: Rent a car if you want to buy groceries for the condo or explore sights. We saved a lot of money shopping at the Food 4 Less 2 blocks down from the hotel and eating in the condo. Restaurants are expensive in Vegas, so this saved well over $250. this week. If you don't, you are at the mercy of the shuttle that runs every 1 1/2 hours and gets full. I would have a car if I went back. Parking at the casinos is free.
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- Also Known As:
- Worldmark Las Vegas-Boulevard Hotel Las Vegas