When checking in the hotel did not have our reservation. We showed the person at the desk our print out receipt showing the room had been paid for as well as the contact information with the vendor we booked the room with. We were told we would need to use our credit card, and latter they would see if they could work it out. Not wanting to be charged twice from the lobby I called the booking agent and they called the hotel, in a few moments we were allowed to check in without our card being charged. No idea why the front desk would not have done this, as no one else was checking in at the time. We felt this lack of wanting to help set a bad tone and poorly represented the property. We did find the rooms to be dated, but clean and no issues. on the night we stayed only 5 other cars parked in the lot, so we had a quiet stay. Once front desk is properly trained and focused on the client the property can receive better reviews
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- Also Known As:
- West Star Hotel Jackpot
- West Star Motel
- West Star Hotel And Casino Jackpot, Nevada