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“Diamond Peak Ski School...Terrible Experience”

Diamond Peak Ski & Snowboard School
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Attraction details
Owner description: Professional instructors, low student to instructor ratio, gentle slopes, and a friendly environment provide an ideal place to learn how to ski or snowboard at Diamond Peak Ski Resort. Group lessons and private lessons are available for beginners, intermediate and advanced skiers and snowboarders. The Diamond Peak Child Ski Center offers group and private ski lessons and private snowboard lessons for children 4-7 years old. 3 year olds are accepted in private ski or snowboard lessons only. The Diamond Peak Ski & Snowboard School offers group and private ski and snowboard lessons for ages 7+.
Reviewed February 15, 2008

I signed my four year-old son up for private lessons at the ski school and the management was terribly rude and unprofessional. I was holding my son's skis and my poles under my arm when the director of the ski school yelled at me that I couln't bring my poles inside and started pushing me back out the door by the poles. I understand why equipment shouldn't be brought inside...I had just forgotten that I had them tucked uner my arm! The director of the ski school then blocked the door and wouldn't let my husband inside to join me and our son to give him his ski boots. When my husband tried to explain the situation, she haughtily grabbed the bag, gave it to me and barked that I couldn't leave my bag there (I just wanted to get my son's boots out of my boot bag). When we picked up our son, he had lost his hat, mittens and goggles. His instructor said that she dropped him off inside for lunch and had to go and teach another lesson. Nobody took the time to help a four year-old take off his equipment and put it in his cubby! When I asked if I could go inside the play area to help look for his belongings, another woman at the desk rudely barked that I couldn't. Needless to say, we left without my son's belongings. We spent $225 for 2 hours of private ski lessons and 2 hours of indoor supervision...so it wasn't cheap. I wrote a letter to the director of the ski resort and haven't gotten any acknowledgement. The ski school certainly wasn't "family friendly" as advertised!

9  Thank LKM0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 31, 2015
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Thank Fabiana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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