Location is everything, and depending upon what you want, this hotel has just about everything or almost nothing. As other TA reviewers have noted, this hotel is not close to the Las Vegas strip and the large downtown casinos, so if that’s what you want, don’t stay here. On the other hand, if you want a modern property in a newer neighborhood, lower room prices, close proximity to shopping, restaurants and freeways, this might be the place for you.
I originally booked on the hotel website, but a few weeks later noticed the same room going for about half the price on Expedia. Needless to say, I canceled and rebooked, paying CAD$55 for 2 nights. The resort fee of USD$15 was tacked on when I checked in, but almost every Vegas property seems to carry this “hidden” cost. When we stayed here 5 years ago, the fee at least gave you wireless internet access, but no longer. You can grab free wifi in the public areas like the hotel restaurants and lobby, but if you want internet in your room, it’s an additional $9.99/day for slow speed, $12.99 for faster speed.
The check-in was easy and friendly, but the walk from the lobby to the elevators is quite lengthy. Anyone with mobility issues would have to get assistance from the bell desk. Once you get to the elevators, a security guard examines your room key to make sure you’re legit, a feature that we found quite reassuring. When we exited the elevator we immediately noticed signage about the entire floor being non-smoking. We recall non-smoking rooms but not non-smoking floors from our last visit, so if the hotel is moving towards healthier practices, we applaud it.
The room we got was clean, modern and reasonably spacious. It’s not quite as big as the room we remember from 5 years ago, suggesting that if we took a square footage hit because of our killer Expedia price, even the small rooms aren’t too shabby size-wise. The view from the 11th floor was nice; we could see mountains in the distance and the planes making their final approach to the airport. The bed was quite comfy and we slept well, especially considering the frantic day of air travel and car rental we had. The shower and toilet were small but mighty, featuring great water pressure and a roar like Niagara Falls. The vanity had only one sink but a huge amount of counter space, allowing Miss Cindy and me to really spread out. Thankfully, the faucet was quiet.
There are lots of retail outlets close to the hotel, so if shopping is your thing, you won’t be disappointed, nor will you have far to go. Many retail outlets, like Walmart, Costco and the Galleria Mall are more easily accessible on foot than car. Ditto for the many restaurants that dot the neighborhood. Speaking of food, the hotel has a nice selection of eateries onsite, too, so you need not leave the premises if you don’t want to. Our favorite onsite is the very reasonably priced Feast buffet, which features a huge array of dishes for amazingly low prices ($7.99 for lunch today, apparently $4.99 for breakfast and $9.99 for dinner, so long as you have a Player’s Card.)
All the staff we encountered, from food services to security to housekeeping, were exceptionally friendly and courteous. They couldn’t do enough for us, including the security guards who assisted us with shopping bags and the cafeteria worker who gave me a free hot water to go in the wee hours of the morning. Obviously there has been a lot of customer service training going on, and kudos once again to management.
Despite a few inconveniences, we enjoy this hotel for its location, price and ambience. We wouldn’t hesitate to stay again.
- Official Description (provided by the hotel):
- Located on more than 98 acres and 457 rooms in the heart of Henderson, Nevada, Sunset Station Hotel and Casino is conveniently located near Lake Mead, Lake Las Vegas, Galleria Mall, Sam Boyd Stadium, golf courses, recreation areas, and other renowned restaurants and shops. We offer panoramic views of the glittering Las Vegas Valley and high desert mountains. From Sonoma Cellar, one of Las Vegas’ finest steakhouses. To Grand Cafe with gourmet tastes at café prices. To Cabo, one of the best Mexican restaurants in town. To Feast Buffet, voted Las Vegas Best Buffet numerous times by the Las Vegas Review-Journal. To a huge food court with some great options for quick eats. Nobody does dining better than Sunset Station. The Las Vegas Review Journal gave Sunset Station the nod as “Best Slots” and “Best Video Poker”. And that’s just one indication of how fabulous the Las Vegas gaming is here. We have the latest and greatest games in the Valley including thousands of Jumbo Penny and Jumbo Dollar slots, the most 100% payback video poker games, table games, bingo, keno, live poker and a thrilling race and sports book. No place offers you greater gaming value for your dollar or more chances to hit the jackpot. The nights really heat up at Sunset Station. We have some of the best live music and concerts in Las Vegas. Plus some great, intimate lounges and bars. And the most family attractions you’ll find in town. With more than 13,000 square feet of event space, Sunset Station turns any corporate meeting or event, wedding, birthday or special occasion into the most unforgettable experience. ... more less
- Reservation Options:
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- Also Known As:
- Sunset Station Hotel Henderson