I stayed at the Sunset Station Hotel and Casino for 2 nights in April 2013, for a work conference.
The hotel is very large and located next to the freeway. The Hotel is surrounded by the parking lot.
The casino area was very large, nicely decorated and was very inviting and fun area.
The room was medium sized, nicely decorated and well maintained. There was a large flat screen television with cable channels and PPV. There is NO refrigerator, microwave or safe in the room, which is too bad because there is more than enough room for those items.
The bed and pillows were very comfortable.
The bathroom was on the small side, and could use a little more maintenance. The sink was separate from the toilet/tub area. My work colleagues, all in different rooms all had the same complaint; the water pressure in the shower was very weak, and it took a long time for the water to get hot.
I ate breakfast at the cafe, and dinner at the Mexican restaurant and the Italian restaurant. I found all three restaurants to have excellent customer services, good food, and reasonable prices.
One annoying aspect of getting to your room is that you have to show your room key to a security officer to get to the elevators (no problem there), but then you have to use your key to go up or down on the elevators. A couple of times my hands were full, and finding my key to access the elevator was a bit of a pain.
I thought the customer service was very good except for the hotel managers. Upon check-in there was an error with my nightly rate. Even thought I booked at the same time with my work colleagues, my rate was higher. When I brought this to the attention of the receptionist, they said they had to clear it with the manager. I could see them talking with the manager, but the manager never came over to me to explain the situation or fix the error. Instead they made me wait in the lobby for 20 minutes while the manager reviewed the recorded reservation to determine what rate I was quoted. After 20 minutes I told the receptionist, to let me go to my room, and just have the manager call me when the error is corrected. I was allowed to go the room, but the manager never called me. I found the mistake was corrected as I was checking out, and the correct rate was charged. Not sure why a manager could not have just came over to my and corrected the error on the spot when I checked in.
Because this is the nicest hotel casino that I saw in the Henderson area, I would probably stay here again, but only because of that reason.
- Official Description (provided by the hotel):
- Located on more than 98 acres and 457 rooms in the heart of Henderson, Nevada, Sunset Station Hotel and Casino is conveniently located near Lake Mead, Lake Las Vegas, Galleria Mall, Sam Boyd Stadium, golf courses, recreation areas, and other renowned restaurants and shops. We offer panoramic views of the glittering Las Vegas Valley and high desert mountains. From Sonoma Cellar, one of Las Vegas’ finest steakhouses. To Grand Cafe with gourmet tastes at café prices. To Cabo, one of the best Mexican restaurants in town. To Feast Buffet, voted Las Vegas Best Buffet numerous times by the Las Vegas Review-Journal. To a huge food court with some great options for quick eats. Nobody does dining better than Sunset Station. The Las Vegas Review Journal gave Sunset Station the nod as “Best Slots” and “Best Video Poker”. And that’s just one indication of how fabulous the Las Vegas gaming is here. We have the latest and greatest games in the Valley including thousands of Jumbo Penny and Jumbo Dollar slots, the most 100% payback video poker games, table games, bingo, keno, live poker and a thrilling race and sports book. No place offers you greater gaming value for your dollar or more chances to hit the jackpot. The nights really heat up at Sunset Station. We have some of the best live music and concerts in Las Vegas. Plus some great, intimate lounges and bars. And the most family attractions you’ll find in town. With more than 13,000 square feet of event space, Sunset Station turns any corporate meeting or event, wedding, birthday or special occasion into the most unforgettable experience. ... more less
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- Also Known As:
- Sunset Station Hotel Henderson