granted, the rooms here are quite cheap - 40-60 a night and sometimes more depending the time, but basic hotel comforts, functionality and common sense should be present whether low prices or full prices for a hotel stay. I have stayed in a variety of places in Vegas, all varying prices and this was the worst situation ever. Surprising though because I recently stayed at Green Valley Resort which is owned by same parent company, and Sunset Station was terrible.
Check in was great. Front desk staff was great at "check-in". Often times, in many industries the customer service initially is great and then tends to go down hill. I was in the hotel for 5 nights and 4 of the days there was no hot water for a shower or even through the sink. Calls to the front desk and engineering went nowhere except one morning, the front desk person told me there was a serious problem on the 9th floor - which I was on. No communication that the problem was corrected or would not be corrected. Nothing. When calling to front desk numerous times, no one seemed to care or know what was going on.
Food was cheap at the Grand Cafe and consistently good. What was not consistent was the cost of food, given the fact that I ate the same meal each day for 3 days - 2 eggs, bacon and side of fruit. The first day - $7.53, 2nd day - $8.69 and 3rd day -$10.79. Very strange if you ask me. Not that a couple of dollars is an issue or a problem, but consistency would be nice.
Rooms were clean each day, like clock work and housekeepers were very friendly and nice. Rooms a bit outdated but what is to be expected at a property that does not care about its guests.
- Official Description (provided by the hotel):
- Located on more than 98 acres and 457 rooms in the heart of Henderson, Nevada, Sunset Station Hotel and Casino is conveniently located near Lake Mead, Lake Las Vegas, Galleria Mall, Sam Boyd Stadium, golf courses, recreation areas, and other renowned restaurants and shops. We offer panoramic views of the glittering Las Vegas Valley and high desert mountains. From Sonoma Cellar, one of Las Vegas’ finest steakhouses. To Grand Cafe with gourmet tastes at café prices. To Cabo, one of the best Mexican restaurants in town. To Feast Buffet, voted Las Vegas Best Buffet numerous times by the Las Vegas Review-Journal. To a huge food court with some great options for quick eats. Nobody does dining better than Sunset Station. The Las Vegas Review Journal gave Sunset Station the nod as “Best Slots” and “Best Video Poker”. And that’s just one indication of how fabulous the Las Vegas gaming is here. We have the latest and greatest games in the Valley including thousands of Jumbo Penny and Jumbo Dollar slots, the most 100% payback video poker games, table games, bingo, keno, live poker and a thrilling race and sports book. No place offers you greater gaming value for your dollar or more chances to hit the jackpot. The nights really heat up at Sunset Station. We have some of the best live music and concerts in Las Vegas. Plus some great, intimate lounges and bars. And the most family attractions you’ll find in town. With more than 13,000 square feet of event space, Sunset Station turns any corporate meeting or event, wedding, birthday or special occasion into the most unforgettable experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Priceline, Hotwire, Cancelon, Vegas.com, Hotels.com, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sunset Station Hotel and Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunset Station Hotel Henderson