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“Great hotel but stay away from bartender”

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Hilton Garden Inn Las Vegas/Henderson
Ranked #3 of 26 Hotels in Henderson
Certificate of Excellence
Milwaukee, United States
2 reviews
“Great hotel but stay away from bartender”
Reviewed August 7, 2014

This is a very nice, clean well run hotel. You will find most of the staff is extremely accommodating and want to make your stay perfect. But if you are a woman, or do not like rude, lazy bartenders, stay away from the bar. Food is excellent, but you have to put up with a bartender that will ignore you or make comments about your food choices or act like it is a big deal to tweak a meal to suit your needs/taste. Be prepared to accept what she has available and do not expect her to get anything you would like even if you are going to be a guest at the hotel for a month or two. If you are a man, you may find this not to be true as she seems to treat men at the bar differently or they will tolerate her poor service.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marion G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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807 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Belfast, Ireland
Level 5 Contributor
81 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 5, 2014

Me and my family really like this hotel and its location. The hotel was very busy this year during our visit which is a good thing as there is a lot of competition in the area. As I have probably said before the location is good if you have a car and it is an easy drive to the Airport and to Las Vegas strip. Good restaurants close by such as the Macaroni Grill and a new Outback was opening in July-14 unfortunately the week after we were in the area. This Outback will be less than 1/2 mile away. The Tony Roma's in the same area has closed down.
Back to the hotel: I don't think we have seen the same staff at front desk and in restaurant two years in a row. The present front desk staff were helpful but not as friendly as those of previous years. On the other hand there have been improvements with the staff working in the breakfast area in the mornings and cooked breakfast was very good.
I hope we can afford to travel across from Ireland again in the future.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank mushuBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 3, 2014

I recently stayed at the HGI Vegas/Henderson and have only positive things to say about it. As a frequent traveler, I stay in numerous hotels annually and the Hilton Garden Inn Brand, and this hotel specifically, have solidified my choice when traveling to Vegas for business or leisure. Milan at the Front Desk checked me in late at night and was a breath of fresh air after two layovers that day. He informed me of all the necessary specs about the hotel and also gave me some bottled water even though I was not a Hilton Honor's member. That is EXCELLENT customer service. The little things count and he was spot on. The manager Kiley, was also an excellent representative of the Hilton Garden Inn Brand. He allowed for me a late check-out since I had a later flight, and also chatted with me for awhile about the city and surrounding area. This staff is wonderful, they are prompt with their service, courteous to their guests, and most importantly they maintain beautiful property. I would absolutely recommend this hotel to anyone staying in the Vegas/Henderson area. At this Hotel, you are not a number, you are a guest, and you receive spectacular service across the entire spectrum. Thanks again for an amazing stay!

John (Minneapolis)

  • Stayed August 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiley R, Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, September 10, 2014
I am happy to hear you found our hotel and staff enjoyable. It was good seeing again last week; we look forward to welcoming you back to our property in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Level 6 Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed August 2, 2014

The air conditioning unit was efficient, and that's saying something on a 111-degree high summer day. Exterior hotel appearance is impressive, not so much once you head down a corridor to your room. A variety of fresh snacks and sandwiches are available for purchase near the front desk, priced the way you'd expect for a grilled chicken sandwich garnished with sliced tomatoes sold in a hotel lobby. The walls are dense and our room was quiet, quiet, quiet...the pillows weren't bad for a hotel, either.

Stayed July 2014, traveled with family
Helpful?
Thank nobodysmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Level 6 Contributor
314 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed July 31, 2014

Pretty standard with a better than average lobby. Room was good with quiet closing doors. A/C came on and off even with fan in on mode. Breakfast was good and prompt with free breakfast for diamond members. The evening service was poor - waited 20 minutes for service and finally went to the bar and ask if they serve tables (only 4 people there) and she said she didn't see me. Yeah, right. I'd give it a 3.5. Okay for the right price.

  • Stayed July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank drtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiley R, Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, August 2, 2014
Thank you for your review. I am very happy to hear your overall experience was positive and you enjoyed our hotel. I am sorry to hear about the long wait in our restaurant, thank you for letting us know. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California
1 review
Reviewed July 28, 2014

Recently stayed at the Hilton Garden Inn in Henderson Nevada. The hotel was very accessible and very close to a wide variety of restaurants and shopping areas. The room was very comfortable and the staff was very helpful with recommendations for our group of 40 plus high school athletes.

  • Stayed July 2014, traveled on business
    • Service
Helpful?
Thank Bryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiley R, Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, August 2, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel, staff, and area to your liking. We look forward to welcoming you back to our property in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheeler Ridge
1 review
Reviewed July 23, 2014

Great place to stay! Clean, quiet, close to everything. Staff is friendly. Service is excellent. Room is clean. Bed is comfortable. If you are in Henderson/Vegas on Business, this is an excellent place to stay. It is close enough to the nightlife, but far enough away that it won't disturb your stay.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiley R, Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, August 2, 2014
I am very happy to read the comments about your recent stay and glad that you found the hotel and amenities to your satisfaction. Hope to see you return soon....safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Las Vegas/Henderson

Property: Hilton Garden Inn Las Vegas/Henderson
Address: 1340 W Warm Springs Rd, Henderson, NV 89014-7629
Phone Number:
Location: United States > Nevada > Henderson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Henderson
#2 Family Hotel in Henderson
#8 Romantic Hotel in Henderson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Las Vegas/Henderson 3*
Number of rooms: 139
Official Description (provided by the hotel):
*The Garden Grille will be under renovation from November 23, 2015 until February 1, 2016. We are sorry for any inconvenience this may cause. We look forward to impressing you in 2016!* The Hilton Garden Inn Las Vegas/Henderson is conveniently located on US-95/93 at Exit 64 and I-215. Our hotel is minutes away from the Las Vegas Strip, 10 miles from McCarran International Airport (LAS) and a short drive to Lake Mead National Recreation Area. Enjoy onsite dining, a fully stocked lounge and bar area, as well as delicious room service. Host a meeting with more than 2,025 square feet of meeting space available. ... more   less 
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Also Known As:
Hilton Garden Inn Las Vegas/Henderson Hotel Henderson
Hilton Garden Inn Henderson
Hilton Henderson
Henderson Hilton Garden Inn

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