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Best Western Plus St. Rose Pkwy/Las Vegas South Hotel
Ranked #4 of 25 Hotels in Henderson
Certificate of Excellence
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868 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boise, Idaho
Level Contributor
148 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 17, 2013

Stayed here for two nights while in town for son's soccer tournament. As much as I would like to write a glowing review, just can't since we had just one issue after another. Maybe just bad luck?

It started at check-in. The whole team was staying here so we had a group discount but the desk clerk tried to charge us the full price. I had called in advance & requested a room with 2 queen beds, the room they first assigned us to was a suite so had to go back down to the desk & get that fixed. To make matter worse the desk clerk got crabby with me about it. Once we got settled in to the proper room went to turn on the TV & could find no remote anywhere so called to have one brought up. That as prompt but the batteries were nearly dead in the replacement. Ugh! Next morning go to take a shower & find the shower curtain would slide back open on its own due to the way the bar was mounted on a upward slant (minor nuisance). Then we come back in the afternoon after the games & find that the cleaning staff has left the room only half cleaned- didn't make beds & left cleaning supplies behind in the room. Then my son goes to take a shower & there's no hot water (at 3pm). Called the desk & they first claimed it was due to all the soccer players showering. That seemed suspect & then knew it wasn't right when there still wasn't hot water 2 hours later.

Another issue that was somewhat beyond managements control was on the second night at about 2am there was drunk, belligerent guest banging on the door across the hall and yelling, trying to get someone to let him in. Lots of screaming & profanities that went on for way too long. Found out the next morning he was part of large party that was being hosted in one of the ballrooms. When I went to use the public bathroom near the ballroom that next morning it was completely trashed- vomit in the toilet & on the floor, drink cups all over the place & smelled horrible. Would have thought they would have got it cleaned up by 8am.

So it was just one issue after another. Had there not been all these issues would have rated them a 5. The hotel is very nicely appointed and the complimentary breakfast was awesome, especially the blueberry waffles- real nice touch! They also allowed us to use the lobby/eating area one evening to host a dinner for the players and that was greatly appreciated. Thank you!

Based on other reviews, looks like we just were unlucky & caught them on an off-their-game weekend.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icuski2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this review, April 19, 2013
Naturally, we were disappointed to learn that you encountered issues during your stay. I sincerely apologize. You are absolutly correct. That following monday the managment team decided to never book that type of business again.We are deeply apologetic that you experienced an obvious 'overlook' within our housekeeping inspections. Our trained inspectresses routinely check all of our rooms to ensure that we are offering a clean, well-maintained room. l reviewed your comments with our Executive Housekeeper and Housekeeping Supervisor so that we can make any necessary improvements in this area. Unfortunately, your experience was not the same as many of our other satisfied customers have received again you may be correct that it was back luck and for that I deeply appologize. We will share your comments with our team to improve our consistency in providing excellent customer service to all guests.
Thank you for taking the time to offer feedback about your stay with us. We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

best reguards,

Monika Ganshorn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
272 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed April 14, 2013

Decided to chose this place for a 4 night stay. Requested for a room away from the elevator and was given a room 2 doors down away from the elevator. There was a minor renovation going on at the time I was staying with the hotel but didn't bother me at all.
The rooms were clean. Bed was comfy and pillows were aplenty.
Included in the room rate was a breakfast buffet served daily from 6am-9am. Basic staples of yogurt,juices, tea,coffee,scrambled eggs, sausages,bread,banana etc.
There is also maid service everyday.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PURPLEYAMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this review, April 15, 2013
We are pleased that you enjoyed your stay and also the great breakfast buffet. The entire staff here at the Wingate by Wyndham Henderson take great pride in all that they do and they appreciate your nice comments. Thank you again and we hope to see you very soon.

Monika Ganshorn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus St. Rose Pkwy/Las Vegas South Hotel

Property: Best Western Plus St. Rose Pkwy/Las Vegas South Hotel
Address: 3041 Saint Rose Pkwy, Henderson, NV 89052 (Formerly Henderson Inn and Suites)
Phone Number:
Location: United States > Nevada > Henderson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Henderson
#3 Business Hotel in Henderson
#4 Family Hotel in Henderson
#6 Romantic Hotel in Henderson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus St. Rose Pkwy/Las Vegas South Hotel 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located just off of I-215 and Eastern, BEST WESTERN PLUS St Rose Parkway Hotel sits in the middle of prestigious Seven Hills, Anthem and Silverado Ranch neighborhoods. Our neighbors include the highly acclaimed St Rose Hospital and brand new office buildings, occupied by the areas best doctors, lawyers, bankers and developers to name just a few. Due to its prime location in Henderson, the guests at Best Western Plus enjoy a variety of delicious restaurants and entertainment. Surrounded by both quick style and more formal dining as well as movie theaters and gaming locations, guest will find plenty of dining, shopping and entertainment options a short drive away. ... more   less 
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Also Known As:
Wingate By Wyndham Henderson Hotel Henderson
Wingate Las Vegas
Wingate Hotel Henderson
Wyndham Henderson
Henderson Wyndham

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