The grounds of this resort are really quite beautiful. We had an interesting experience where upon checkin we were told that we were "chosen" to go to their sister Hotel, Sunset Station since they had overbooked Green Valley. We didn't want to go there. If we wanted to, we would have booked it. The woman checking us in (Tamara) had an attitude to boot. Mind you, WE were the ones that were being inconvienced.
They did try to make right and gave us a suite and a limo ride over to the Sunset Station. The room was huge and beautiful, except that the TV did not work, the bathroom door handle was broken, and worst of all..hair in the shower drain. And, the drain didn't drain fast enough to avoid a small puddle...gross! The "good" news about Sunset Station is that the food was Excellent and the service, as well. The casino was was laid out nicely and was fun and provided "good play".
When we were brought back to Green Valley, we expressed our displeasure in the experience and were given a suite which had a beautiful patio overlooking the vineyard, along with $100 food credit. We were quite happy with this. As we pretty much lost a good part of a day with going back and forth and we needed to be compensated for all of this hassle.
I'm giving service a 3 star, only because the hotel manager made things "right", otherwise, it would have been a 2 at best. The casino payout wasn't great, Sunset Station and Red Rock are better. The steak restaurant was not good. The steaks were way oversalted to the point of being inedible. And wine was terrible.
Bottom line: If Sunset Station had the beautiful grounds and elegance of GVR, I would stay there in one red hot second. I have also stayed at their other sister hotel, Red Rock Canyon. Loved it there. It is a bit of a toss up on which of the 3 I prefer. Probably either Red Rock or believe it or not, Sunset Station.
- Official Description (provided by the hotel):
- Green Valley Ranch Resort is unquestionably one of the finest Las Vegas casino resort hotels, equally exquisite both inside and out. Attending to guests with impeccable service, wealth of outstanding amenities, and expansive pools and gardens, Green Valley Ranch has become renowned as one of the top luxury resort hotels in Henderson, Las Vegas ... in the USA. Green Valley Ranch Resort has all that you require from Exquisite Accommodations, the ultimate in relaxation and rejuvenation at The Spa, Award-Winning Dining, Non-Stop Gaming Action, Entertainment for Everyone, Meeting & Events, to our The Backyard with incredible scenery, sand-bottom pool and laid-back vibe, not to mention a great selection of drinks. ... more less
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- Also Known As:
- Green Valley Ranch Hotel Henderson
- Green Valley Resort
- Green Valley Hotel