I was to have been a guest at the Green Valley Ranch for one night last weekend. Upon arrival at the hotel Saturday at 11 AM, I was disappointed to find that my letter faxed to the General Manager the day before had not been recorded, nor was the front desk agent willing to do check into my request for some sort of upgraded room. As I had been requesting a complimentary upgrade, I understand it is not always possible, but the 2nd floor room overlooking the parking lot was not what I was anticipating for the rate being paid. From the room I phoned the front desk to speak with the Manager on Duty to be put on hold for over 5 minutes before another young lady answered my call. I explained to her that I was not satisfied with the room and was told, she was not a Manager and I would have to wait for the Manager to speak to me. Another 5 minutes pass, another front desk agent tells me Manager is finishing up now and will be right with me. Five minutes later, no manager on this extended call. I hung up the phone, went to the front desk to speak directly with the Manager who unappoligetically pointed out he was the only Manager on duty and was "busy" (he had been standing next to me the entire time upon checkin, not lookign all that "busy"), I explained that I understood he was busy, but my frustration level could have been reduced if the first agent I spoke with had just informed me he was busy and offered to have him call me back, instead of putting me on extended hold. At this point, I'd had it and requested that my room charge be refunded, which he obliged to do, and I checked out. I understand when staying in Henderson, there are few options for "good" hotels, but with the service I was offered (or better yet, lack of service), I certainly won't be back.
- Official Description (provided by the hotel):
- Green Valley Ranch Resort is unquestionably one of the finest Las Vegas casino resort hotels, equally exquisite both inside and out. Attending to guests with impeccable service, wealth of outstanding amenities, and expansive pools and gardens, Green Valley Ranch has become renowned as one of the top luxury resort hotels in Henderson, Las Vegas ... in the USA. Green Valley Ranch Resort has all that you require from Exquisite Accommodations, the ultimate in relaxation and rejuvenation at The Spa, Award-Winning Dining, Non-Stop Gaming Action, Entertainment for Everyone, Meeting & Events, to our The Backyard with incredible scenery, sand-bottom pool and laid-back vibe, not to mention a great selection of drinks. ... more less
- Reservation Options:
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- Also Known As:
- Green Valley Ranch Hotel Henderson
- Green Valley Resort
- Green Valley Hotel