I was in Vegas to attend a 5 day conference at this resort. Although both myself and my co worker had called each week for the 3 weeks prior to my arrival to ensure that we would receive adjoining smoking rooms with a Strip view. Despite these calls, upon arriving at 4:40 (check in is at 3:00), we were told that my room was ready, but the adjoining room for my co worker was not yet ready. We both agreed to go to my room until her room was ready. Upon arriving at my room, we noticied it was not adjoining to any room, it was non-smoking with a view the front roof. We called the front desk. She indicated she would "work on it" and call me right back. Well, 45 minutes later, still no call. Since we had reservations for a show that night, we walked to the desk to discuss with a manager. He indicated that he could move us, but neither of the rooms were ready at that time. To make a long story short, we had get ready in the "temporary" room, have our luggage by the door and they would move us to our new rooms while we were out for the night and we could check in upon arriving that evening after the show. Not very pleasant customer service if you ask me. They acting annoyed that we were wanting what we had asked for!!!
Moving on, if you are interested in seeing the strip, be prepared for a $27 cab ride each way. Yes, they have a shuttle, but it only runs very few times a day with the last pick up at 10:00 PM. And, it takes you to Mandalay Bay.
Room service left a lot to be desired. Although two days, I had the "please make up room" light on the door, when I returned in the late afternoon..no service. I called and they said, you must have had Do Not Disturb on the door. I did not.
Unless you love seafood, I wouldn't recommend paying the $22.00 for the lunch buffet. You will be disappointed.
Lastly, their website indicates "high speed internet" as an hotel feature. True, but you will be charged $12.99 each 24 hours to use the service. Just be prepared for this fee.
True, they are next to a Shopping District, but be prepared as they are all high end stores. If you have the time and money, you should check it out.
So, all to say, I wouldn't stay here again for the cost and lack of customer service I would expect from a 4 star hotel.
- Official Description (provided by the hotel):
- Green Valley Ranch Resort is unquestionably one of the finest Las Vegas casino resort hotels, equally exquisite both inside and out. Attending to guests with impeccable service, wealth of outstanding amenities, and expansive pools and gardens, Green Valley Ranch has become renowned as one of the top luxury resort hotels in Henderson, Las Vegas ... in the USA. Green Valley Ranch Resort has all that you require from Exquisite Accommodations, the ultimate in relaxation and rejuvenation at The Spa, Award-Winning Dining, Non-Stop Gaming Action, Entertainment for Everyone, Meeting & Events, to our The Backyard with incredible scenery, sand-bottom pool and laid-back vibe, not to mention a great selection of drinks. ... more less
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- Also Known As:
- Green Valley Ranch Hotel Henderson
- Green Valley Resort
- Green Valley Hotel